What you will do:
Answer and resolve front line and second line requests for assistance from end users via phone call, email, live chat, or virtual meeting.
Log and track customer issues using a CRM and maintain historical records and relevant problem-solving documentation.
Provide verbal and/or written responses to technical, domain, tax, law, accounting and/or product functionality questions.
Identify, triage, and document software defects; discover and deliver suitable workarounds.
Prepare and deliver technical trainings and demonstrations, to audiences of all sizes ranging from one to department size.
Present market feedback and enhancement requests to Sales and Product teams across Bloomberg Industry Group as requested by customers.
Perform software testing to ensure solutions meet customer requirements.
Effectively collaborate with Professional Services team to transition customers from implementation phase to long-term support.
Participate in company meetings, special projects and perform other duties as assigned.
You’ll need to have:
B.A. in accounting or related field required
4-7 years of experience in a similar role.
Strong customer service skills, and proven problem-solving ability.
Excellent oral and written communication skills, and listening skills, to communicate effectively with external customers and internal teams.
Willing to travel up to 5% of the time to meet and work onsite with Customers, Prospects, or Beta testers and to attend relevant industry events and conferences.
Experience in a national tax practice working with a sophisticated customer base.
A deep understanding of the technology, processes and data associated with tax provision.
Strong technical aptitude and software demonstration proficiency.
CPA required, extensive experience with ASC 740 Tax Provision.
Equal Opportunity
Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”).
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What We Do
Bloomberg Industry Group empowers professionals in government, law, tax, and accounting with the news, data, and analysis they need to take decisive action and make the most of every opportunity. Bloomberg Industry Group is an affiliate of Bloomberg L.P.
