Product Analyst - Product Operations

It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

• Provide technical operations support for internal and external stakeholders of Traveloka Accommodation products and systems and manage the coordination independently
• Work closely with the product development team, as well as other internal and external teams to provide timely manner and quality support.
• As a technical subject matter expert during the integration process with our partner as well as develop/improve current SOP & business processes
• Receive, analyze, gather more information, prioritize, document, and actively resolve or escalate requests/issues until their resolution with minimum supervision
• Maintain an up-to-date operation process and instructions as well as a product knowledge base for stakeholders
• Able to identify pain point, produce insights and propose tangible, detailed improvement for the products managed

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Requirements

• Bachelor's degree from a reputable university.
• Computer science or an IT-related major is an advantage, fresh graduates are welcome to apply.
• Extensive work experience in product support or software technical support or having experience/project/technical proficiency is preferable.
• Excellent communication skills (verbal and written) and ability to present concepts/ideas to different types of audiences.
• English language fluency (verbal and written) is required.
• Self-motivated, strong interpersonal skills focus on rapport-building, information gathering, and listening skills.
• Proven analytical & problem-solving skills, with good attention to detail, high curiosity, and structured-thinking processes.
• Strong task prioritization & execution in a dynamic and fast-paced environment.
• Strong end-users documentation skills

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!