Product Analyst (Mexico City Based)

About OpenSesame

OpenSesame’s mission is to help develop the world’s most productive and admired workforces. We deliver a comprehensive catalog of eLearning courses from the world’s top publishers. We add value to customers through their entire learning journey.

While it appears to most people that we just sell training courses (40,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.

We are at a pivotal time in our growth as we diversify how we drive revenue. We’ve expanded our product offering dramatically and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings, and there is room to grow our retention even more.

About the Job

At OpenSesame, we use technology to create engaging learning environments that educate, empower, and inspire. As a Product Analyst, you’ll play a key role in driving data-informed decisions and supporting our Product-Led Growth (PLG) strategy. Your focus will be on maximizing our product’s potential as the main driver of user acquisition, expansion, and retention. This role involves taking full ownership of data analytics, automating data pipelines, and developing product health metrics to make our product team smarter and more efficient.

Performance-Based Objectives:

Insights-Driven Leadership:

• In the first 30 Days: Deeply understand OpenSesame’s product offerings, user behavior, and the PLG ecosystem. Establish robust analytics practices and product health metrics.
• Establish systems for collecting, analyzing, and acting on customer feedback. This includes integrating stakeholder and customer feedback loops, NPS surveys, support tickets, and internal feature requests.
• Build the necessary data and analytics infrastructure and processes to guarantee an empowered product team that drives successful outcomes.

Driving Product Outcomes:

• After 90 Days: Integrate comprehensive data analysis into our daily operations, providing access to detailed user behavior, market trends, and product performance data. 
• Enable Product Managers to use data, analytics and insights to identify and prioritize solutions with the highest business value, addressing bugs, security findings, and technical debt.
• Ensure the roadmap planning and prioritization process are deeply informed by analytics. Features deliver demonstrable increases in customer acquisition, engagement, and retention.

Innovation & Product Strategy:

• After six months: Identify the key growth levers for usage optimization and influence product team focus across all products.
• Segment users based on behavior, feature usage, and lifecycle stage. Develop targeted engagement strategies such as personalized onboarding flows, feature-specific educational content, and retention campaigns.
• Proactively identify and drive opportunities to optimize products for increased user acquisition, engagement, and monetization. Translate analysis results into meaningful product and business recommendations.

Thought Leadership & Strategic Impact:

• After 1 Year: Establish yourself as a thought leader and expert in the product domain. Influence the strategic direction of OpenSesame by delivering high-impact analyses that demonstrate a deeper understanding of user engagement and product metrics.

Location: This position can be based in Mexico City, Mexico. We operate as a remote-first company and invest in all-company in-person meetings several times a year. 

Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.

Compensation: At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals.

Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.

Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.

CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.