Product Analyst I

Ready to be a Titan?

As a Product Analyst, you’ll be embedded in a Product Development squad to help drive the speed and quality at which we bring ideas to release. You will interface with both customers and customer facing teams, applying deep product knowledge, to refine and prioritize feedback to your squad.

What You’ll do:

• Effectively gather and assess feedback and escalations from customers and internal stakeholders

• Define and track the success of the product/feature through defined KPIs and collect data to measure the outcomes

• Use statistical techniques and data visualization tools (SQL, Tableau) to transform data into actionable insights

• Contribute to the Product team assuring the data driven decision making

• Perform user acceptance testing for new and existing features and collaborate with Product teams to make the respective adjustments/changes

• Engage in bug triage/analysis process and come up with respective recommendations

• Work closely with Product team during the discovery phase

• Guide early stage products from Alpha or Beta states to General Availability, providing implementation instructions

• Concentrate on identifying improvement opportunities and take the initiative to guide the teams towards the smooth resolution

• Feel ownership of the entire Company to change lives and make our customers successful

• Work closely with the core Product Analyst team by sharing knowledge and experience to assure the entire team achieves the extraordinary

What you’ll Bring:

• Masters degree in Economics, Mathematics, Computer Science, Business Administration or related fields

• 2+ years of experience supporting a complex product suite - Saas preferred

• Strong verbal and written communication skills with the ability to ingest and communicate highly technical subjects to a wide range of audiences

• Full written and verbal proficiency in English

• Extensive knowledge of Microsoft Office Suite (Excel, Word, Powerpoint) is a must

• Proficiency in SQL and Tableau is a must

• Ability to interact with customers to gather data, use cases and workflows

• Demonstrated ability to think creatively and critically to efficiently solve the identified problem

• Strong organizational skills and aptitude to learning new processes and tools

• Exceptional time-management skills

• Embody ServiceTitan company values, and contribute to the team culture through feedback and suggestion

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.