Product Analyst, Customer Experience

Who Are We?

nesto is Canada’s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada’s most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.

Builders. Problem-solvers. Curious minds. People who move fast, embrace innovation, and believe we’re stronger together.

Help us build the future of mortgage technology. This is a unique opportunity for a Product Analyst to help us bridge the gap between business intent and technical reality. You will look beyond configuration to focus on the 'how' of our product - writing the user stories, designing the interfaces, and defining the requirements that drive our platform forward.

What you’ll be doing

• Drive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirements.
• Own the interface by creating customer journey maps, wireframes, and prototypes that define the user experience before it reaches the development phase.
• Use SQL queries to investigate system behaviour, navigate databases, and resolve reported issues at the source.
• Work side-by-side with front-end and back-end developers to ensure technical feasibility and seamless execution of new features.
• Build close relationships with clients to gather requirements, analyze user behaviour, and champion product improvements that solve real-world pain points.
• Implement system changes and configurations to tailor our lending solutions to the specific business needs of our partners.

• Post-secondary education in computer science, business, information technology,  statistics, or a related field.
• You thrive in a collaborative environment, maintaining tight feedback loops between internal and external stakeholders.
• You possess a natural "owner" mindset with the initiative to identify pain points and drive feature ideas from concept to completion.
• You leverage SQL to investigate system behavior and navigate databases independently, allowing you to anticipate edge cases and document the "if/then" logic required for a bulletproof feature.
• You can take a high-level, sometimes vague business request and distill it into a structured technical requirement that an engineer can execute without constant back-and-forth.
• You understand how a single change in one part of the platform can ripple across the entire ecosystem, and you document those dependencies meticulously.

The Reward

• The A-Team: Work alongside high-performing talent in the industry.
• Accelerated Growth: The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank.
• Top-Tier Coverage: Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.
• Rest & Recharge: 4 weeks of vacation to ensure you stay at peak performance.
• Best-in-Class Tools: Access to the resources and tech you need to execute without friction.
• Working framework: the environment that makes you productive and enables teamwork.

Diversity and Inclusion

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.