Product Analyst-3

Say hello to opportunities.It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. The Product Management team is looking for an experienced Product Analyst. You will have the opportunity to shape strategy and influence millions of business user's communication and collaboration experience. As we expand our capabilities within key product areas like RingCX, our AI-first Contact Center and RingCentral Events, this role will be instrumental in supporting data-driven analyses to optimize usage and product adoption.Responsibilities:

• Build a deep understanding of our existing business using internal and external data
• Inform business and product strategy by defining and instrumenting core metrics for product initiatives
• Partner with Product Management, Design, Engineering, and Marketing to implement data initiatives that positively impact user experience and improve product adoption
• Explore, analyze, and own reporting of user engagement metrics, product feature use and performance data
• Outline data-driven opportunities, and frame actionable insights & product recommendations
• Effectively communicate findings, insights, and recommendations to stakeholders across the organization through presentations, reports, and dashboards

Desired qualifications:

• B.Tech/B.E. or Master's in Computer Science/Computer Engineering or any equivalent field
• Experience analyzing usage data for SaaS products with background preferably in contact center operations and AI is desirable
• Minimum of 3-8 years of overall industry experience in data analytics domain highly preferred, with hands on knowledge of SQL, PL/SQL and python scripting
• Knowledge about Hadoop ecosystem and its components with hands on experience in automating scripts required
• Exposure to visualization tools like Tableau and/or event tracking tools like Mixpanel/Amplitude
• Excellent communication skills. Able to tell complicated technical content and analytical insights in simple way to multiple audiences including executives

What we offer: 

• Comprehensive medical, life insurance, pension schemes
• MBO bonus
• Paid holidays
• Privilege leave
• Bereavement leave
• Maternity & Paternity leave
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace 
• Employee referral bonus
• Professional development allowances
• Night shift allowances

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is  your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.About RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.