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The Product Support Specialist serves as a key resource for internal teams, Territory Managers, and customers by providing timely and accurate support related to product availability, specifications, scheduling, substitutions, and inventory inquiries. This role leverages proprietary U.S. Foods systems and procurement tools to resolve questions, coordinate product samples, identify inventory solutions, and support sales initiatives. The ideal candidate is highly organized, customer-focused, and analytical, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment. This is an onsite Monday through Friday position offering a competitive hourly rate of $24.00 to $28.00 per hour.Act as the central point of contact for all internal inquiries related to product specifications, availability, scheduling, and substitutions.
Respond to customer and Territory Manager inquiries in a timely and professional manner via phone, email, text, or other communication channels by resolving issues directly or escalating to the appropriate internal teams or external vendors as needed.
Utilize proprietary U.S. Foods systems and tools to efficiently and accurately answer customer and sales-related questions.
Coordinate product sample requests in accordance with company policy to support customer needs and sales initiatives.
Maintain current knowledge and resources to effectively provide guidance on:
- Product Availability
- Delivery Schedules
- Broker Contacts and Line Information
- Product Information and Specifications
- Product Selection Recommendations
- Product Substitutions
Prioritize requests based on urgency, customer needs, and business impact.
Research inventory and identify currently stocked products utilizing internal systems, including PRISM and related inventory management tools.
Develop and maintain detailed product knowledge, including specifications, pack sizes, descriptions, portions, and comparable substitution options.
Complete initial and ongoing certification requirements for PRISM and ASYS procurement systems.
Maintain accurate documentation and communication records while ensuring exceptional customer service and internal support.
Schedule: Monday through Friday, Onsite
Pay Rate: $24.00 - $28.00 per hour
SUPERVISIONNone
RELATIONSHIPSInternal: Division and Regional Category Management Teams, Division and Regional Replenishment Teams, Senior Pricing Analysts, Territory Managers, District Sales Managers, Warehouse Operations, Transportation, Credit, and Customer Solutions Teams.
External: Suppliers, Brokers, and Vendor Partners.
QUALIFICATIONSEducation/Training:
Associate's or Bachelor's degree preferred.
Related Experience:
Minimum of four (4) years of purchasing, merchandising, sales, customer service, procurement, or related experience required, preferably within a foodservice distribution environment. Previous U.S. Foods experience and PRISM system experience preferred.
Knowledge, Skills, and Abilities:
- Proficiency in Microsoft Office Suite, with advanced knowledge of Microsoft Word and Excel.
- Strong organizational, analytical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer service orientation with the ability to build relationships across departments.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Detail-oriented with a high level of accuracy and follow-through.
- Experience utilizing ERP, inventory management, or procurement systems preferred.
This position is primarily office-based and requires regular onsite attendance Monday through Friday. The role involves frequent interaction with internal stakeholders, suppliers, brokers, and sales teams to support operational and customer service objectives. The successful candidate must be comfortable working in a fast-paced environment while managing multiple priorities and deadlines.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$24 - $37***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
Skills Required
- Minimum four years of purchasing, merchandising, sales, customer service, procurement, or related experience
- Proficiency in Microsoft Office Suite
- Advanced knowledge of Microsoft Word and Excel
- Strong organizational, analytical, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong customer service orientation and cross-functional relationship-building ability
- Ability to work independently and collaborate effectively with cross-functional teams
- High attention to detail, accuracy, and follow-through
- Associate's or bachelor's degree
- Foodservice distribution experience
- Previous U.S. Foods experience
- PRISM system experience
- Experience with ERP, inventory management, or procurement systems
US Foods Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about US Foods and has not been reviewed or approved by US Foods.
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Healthcare Strength — Medical, dental, and vision coverage with multiple plan options and day-one eligibility in many roles is highlighted as a relative strong point. Union agreements and company materials reinforce that health coverage is a core part of the total rewards package.
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Strong & Reliable Incentives — Incentives such as overtime, case/stop pay, and uncapped commissions often boost earnings in delivery, warehouse, and sales roles. Earnings can rise notably when hours are heavy or targets are met.
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Retirement Support — A 401(k) plan is standard, and recent union contracts add pension coverage in some locations. Together these programs support longer-term financial security.
US Foods Insights
What We Do
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, IL, and generates more than $28 billion in annual revenue. Visit usfoods.com to learn more. ------------ Rules of Engagement Statement: We are proud to support community engagement on the US Foods LinkedIn page, and we're excited to see your comments, photos and videos. Please note that the views expressed by the community do not necessarily reflect those of US Foods. Before posting, please take a moment to read our rules for community content. We reserve the right to remove content that violates these rules. 1. Don't break the law. Content that appears to break the law or that advocates for breaking the law also is not permitted. 2. Be polite and courteous to everyone, even those you disagree with. This also means you may not post anything that is threatening, harassing, abusive, bullying, discriminatory, profane, sexually explicit, obscene, violent, gruesome, or similarly objectionable. 3. Stay on topic for this community and dialogue. Off-topic content may include but is not limited to irrelevant or out of context material, spam, promotional content, and links to third-party sites. 4. Follow LinkedIn's Terms and Conditions. 5. All posts must be by a real person and from a real profile. Content from fake or anonymous profiles is not permitted. 6. Our employees must also follow all of our applicable policies and guidelines, including but not limited to our Code of Conduct and Electronic Social Networking Policy
