Job Description Summary
Job Title: Procurement Team Manager – TPRM OperationsLocation: Selangor, Malaysia
Department: Procurement
Job Level: 5
As the Procurement Team Manager – TPRM Operations, you will lead global service delivery teams to ensure the effective execution of the Third Party Risk Management (TPRM) process across Novartis. You will be responsible for operational excellence, process governance, and stakeholder engagement, ensuring alignment with the TPRM framework, service level agreements (SLAs), and compliance standards.
Job Description
Key Responsibilities:Lead Global Service Teams: Manage and develop central and regional TPRM service teams to ensure consistent and high-quality delivery across geographies.
Ensure Service Capability: Maintain team competence and readiness to meet evolving TPRM service requirements.
Manage Operational Delivery: Oversee risk assessments, CAPA tracking, and escalation handling to ensure timely and effective resolution.
Drive Continuous Improvement: Implement change management initiatives and process enhancements to improve service efficiency and quality.
Monitor Performance: Ensure adherence to SLAs, quality benchmarks, and delivery timelines; manage external risk assessor performance.
Governance & Compliance: Develop and maintain SOPs, training materials, and work instructions aligned with the TPRM framework.
Standardize Processes: Promote harmonization and reliability of TPRM processes and systems across Novartis.
Reporting & Insights: Generate and present performance metrics, dashboards, and risk updates to senior stakeholders.
Deployment Readiness: Support operational readiness and execution of the TPRM framework across service teams.
Stakeholder Engagement: Collaborate with business functions, risk areas, and TPRM leadership to ensure service delivery meets expectations.
Minimum Requirements- University/Advanced degree in a relevant field.
- 8–10 years of experience in leading service delivery across multiple regions.
- Strong expertise in project management, change management, and risk management.
- Proven ability to manage teams in a matrixed, multicultural environment.
- Fluent in spoken and written English. Additional languages are a plus.
Skills Desired
Effective Communication, Finance Management, Internal And External Customer Needs Analysis & Satisfaction Studies, Managing Resources, NegotiatingTop Skills
What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
