Procurement Senior Specialist

We’re looking for a Procurement Senior Specialist to join our Procurement team at MBPS. In this role, you are expected to lead the support by providing strong leadership, subject matter expertise and in-depth knowledge of the end-to-end procurement process including integration points with other teams as well as providing strong functional knowledge on various applications used by the company.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Lead Manulife’s Incident Management process for all Ivalua and P2P related incident and inquiries in the respective time zone assigned by providing subject matter expertise and in-depth knowledge of the end-to-end process including integration points on the over-all procurement process.

• Support the business through regular and daily monitoring of the Ivalua Support mailbox and established incident management tool to respond timely and resolve business requirements. 

• Meet or exceed SLA requirements for both incident response and resolution tickets.

• Handle complex cases and escalations through proper validation of issues whether access, master data, functional or technical in nature.

• Engage with application end users to analyze and document issues and take responsibility for their successful resolution.

• Conduct user-acceptance testing to validate permanent solutions to incidents and problems as well as new functionality implementations.

Qualifications:

• College/University graduate

• Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

• At least 5 years of experience in procurement, procurement process or procurement systems

• Experience working with procurement contracts and related legal document is an advantage.

• Ability to learn new technologies and tools quickly and work effectively in a changing environment.

• Knowledgeable in Procurement system SAP Ariba, Ivalua, Coupa, Oracle.

• Amenable to work on a permanent night shift schedule.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].