foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionWe are on the lookout for a Procurement Operations Analyst to join the Global Procurement team at foodpanda, based in our Malaysia office, on our journey to always deliver amazing experiences.
The Procurement Operations Analyst is an entry-level role focused on supporting the transactional aspects of procurement operations, providing direct support for incident and problem management, and addressing inquiries through the customer help desk. This role is essential for maintaining smooth, efficient operations within the procurement team and ensuring stakeholder satisfaction through prompt issue resolution and clear communication.
Transactional Processing
Monitor the purchase requisitions and purchase order creation following defined policies and procedures.
Ensure accuracy and timeliness, supporting compliance with corporate guidelines and service level agreements (SLAs).
Incident and Problem Management
Handle procurement-related incidents, performing initial triage and troubleshooting to resolve issues where possible.
Assist in root cause analysis, helping to prevent recurrence and drive improvements.
Customer Help Desk
Serve as a primary contact point for internal inquiries related to procurement transactions and processes.
Continuous Improvement
Identify and suggest areas for process enhancement within transactional procurement and customer support.
Good written and verbal communication skills to maintain clear and professional interactions in English.
Some knowledge of procurement systems (preferably SAP Ariba) would be a plus.
Strong attention to detail.
Effective problem-solving and customer support abilities.
Ability to work collaboratively in a team, open to guidance and development opportunities.
What we offer:
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
Top Skills
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
