What You’ll Be Doing
Your key accountabilities will include:
- Own and shape the category strategy across Courier Services, Returns Fulfilment and Stock Exit, building sourcing roadmaps and commercial plans that support the needs of M&S.
- Lead complex sourcing and contract negotiations end-to-end, from developing the strategy and engaging the market through to negotiation, award, mobilisation and renewal.
- Drive commercial value from our logistics partnerships, using market insight, benchmarking, cost modelling and demand data to challenge suppliers and optimise cost, service, capacity and working capital.
- Create effective commercial routes for returns and stock exit, helping M&S maximise value from surplus, obsolete and returned stock while protecting our brand and supporting responsible, circular solutions.
- Build trusted relationships across M&S and our supplier network, partnering with teams across Logistics, Supply Chain, Trading, Finance, Legal, Technology and Sustainability to manage risk, improve performance and unlock new opportunities.
Who you are
Your skills and experience will include:
- Strong experience within logistics procurement, ideally gained in a large or complex organisation, with excellent knowledge of courier, fulfilment and outsourced logistics services.
- Proven experience of courier or parcel-carrier procurement and negotiation, with an understanding of areas such as pricing models, tariffs, fuel and peak surcharges, capacity, service levels and indexation.
- Experience across returns, reverse logistics or stock-exit solutions, with an understanding of how to balance commercial value, operational performance, risk and brand protection.
- Strong commercial and analytical skills, with experience using data, cost modelling, scenario analysis and market insight to inform decisions and deliver measurable value.
- A confident communicator and influencer who can build credibility with senior business partners, constructively challenge thinking and bring different teams together to deliver in a fast-paced environment.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast paced and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-MW1 #LI-Hybrid #hybridrole
Skills Required
- Strong experience in logistics procurement, ideally within a large or complex organisation
- Excellent knowledge of courier, fulfilment, and outsourced logistics services
- Proven experience in courier or parcel-carrier procurement and negotiation
- Understanding of pricing models, tariffs, fuel and peak surcharges, capacity, service levels, and indexation
- Experience with returns, reverse logistics, or stock-exit solutions
- Strong commercial and analytical skills
- Experience using data, cost modelling, scenario analysis, and market insight to inform decisions
- Confident communication, influencing, stakeholder management, and supplier relationship skills
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
