Procure-to-Pay Supervisor

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

As our Procure-to-Pay (P2P) team continues to scale alongside the business, we are adding a 2nd P2P supervisor to strengthen dedicated coverage across our business partner groups. This position will be based in our Philippines office and report to the P2P Manager based in Manila. The two P2P supervisors each own a distinct business area giving each dedicated leader deep familiarity with their stakeholders’ workflows, seasonality and priorities, while maintaining one consistent operating model across the team.

The ideal candidate will have experience in managing end-to-end Procure-to-Pay operations across transaction processing, reporting,  Month-end Close, and Reconciliations. He or she will have a solid understanding of Procure-to-Pay (P2P) and Accounts payable workflows, an ability to partner with technical teams and build strong cross-regional and cross-functional relationships, a deep curiosity and passion for automation and process improvements, and the ability to see the broader picture while staying hands-on with the details to contribute to the team’s goals.

Responsibilities:

Netflix Culture Ambassador

• Be a Netflix Culture Ambassador by role modeling our values, managing cultural updates, and facilitating team discussions

Team Management and Development:

• Drive talent development through team building, training, coaching, and performance feedback

• Act as the first point of contact for process queries and clarifications

• Conduct daily huddles and one-on-one meetings

• Monitor KPIs and SLAs, addressing issues to enhance performance

• Manage staff leaves, coverage, overtime, training, and performance evaluations

• Ensure team alignment during periods of change and ambiguity, providing stability and clear direction

• Partner with the other P2P supervisor and the P2P manager to maintain a consistent operating model, shared standards and coverage continuity across all business areas

Operational & Reporting Oversight, Compliance:

• Act as a point of escalation for operational issues within your business area

• Resolve discrepancies and errors in the P2P process

• Develop and implement solutions to prevent future issues

• Oversee transaction processing and ensure compliance with SOX and audit requirements

• Support month-end, quarter-end, and year-end close activities

• Foster a culture of collaboration and innovation

Performance Monitoring:

• Review daily metrics and track employee performance

• Analyze performance data to identify operational inefficiencies

• Develop targeted training programs to address skill gaps

• Continuously evaluate the effectiveness of training initiatives

• Monitor aging reports and resolve complex issues

Strategic Initiatives & Business Partner Liaison:

• Serve as dedicated liaison for your business area’s BP stakeholders, partnering directly with BP leaders and cross-functional partners

• Partner closely with Business Partners (BPs) to identify and implement process improvement and standardization initiatives, both within your business area and across the broader P2P team

• Discuss policies, procedures, and internal controls with leadership

• Assist with special projects, including system upgrades and SOP standardization

• Identify operational and compliance risks and implement controls

• Lead the implementation of new P2P workflows to enhance automation and efficiency

Skills Required:

• Experience managing a dynamic team in a global, shared services environment

• Comprehensive knowledge of U.S. GAAP, IFRS, and SOX compliance

• Strong customer focus with excellent communication and conflict resolution skills

• Proficiency in Excel and ERP systems (Workday experience preferred)

• Experience with ticketing tools like FreshDesk or Zendesk is a plus

• Forward-thinking with a focus on process improvements

• Fluent in English; proficiency in other languages is a plus

Education and Experience:

• Background in Accounting or Finance

• 5+ years of relevant functional experience

• 3+ years of people management experience

• Degree in a relevant field of study

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.