SUMMARY
Under the direction of the Team Leader, process all donations. Major duties include greeting and assisting donors/customers, receive incoming donations, issue donation receipts, grade donations, pricing, hanging and barbing donations and maintain processing area in a clean and neat and safe condition.
ESSENTIAL FUNCTIONS/DUTIES
1. Greet each customer/donor with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer/donor service at all times, issue donation receipts for articles donated; assist customers with lifting items in and out of their vehicles.
2. Sort donations as they arrive into proper carts or bins and make proper determination as to the quality of donations.
3. Sort, box and label hangers by type.
4. Hang garments in a timely manner as to maintain prescribed production level; sort hang, and barb color of the week.
5. Place and present all merchandise on appropriate racks in accordance with merchandising policies and procedures.
6. Sort and price hard goods (wares).
7. Rotate stock on a timely basis and in accordance with established procedures; bring stock to sales floor in a timely manner.
8. Keep production area clean and safe.
9. Maintain well groomed appearance and appropriate dress code including name badge and vest.
ADDITIONAL FUNCTIONS/DUTIES
1. Assist in textile color rotation per established procedure.
2. Direct customers to proper area and provide general information as requested.
3. Stay alert and watch for shoplifting; notify store management on suspicious activity.
4. Refer all customer complaints to management in a timely manner.
5. React calmly and respond to emergency situations.
6. Perform other duties as assigned by the Store/Team Leader.
QualificationsQUALIFICATIONS/COMPETENCIES
The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.
1. Ability to adhere to the organizations Core Principles.
2. Knowledge of retail and/or stock handling.
3. Ability to react calmly and respond to emergency situations.
4. Ability to listen and follow directions.
5. Ability to provide excellent customer service.
6. Knowledge of textile articles as related to garment classification (gowns, shirts, pants, etc).
Education and/or Experience:
Previous retail and/or stock handling experience is preferred.
Math Ability:
Level 1: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Computer Skills:
To perform this job successfully, an individual should have basic computer skills and beginner knowledge of utilizing a barcode scanner.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Purchasing Authority:
No Purchasing Authority
SPECIAL CONDITIONS OF EMPLOYMENT
(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)
Physical and Environmental Requirements:
1. Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
2. Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
3. Standing and walking for long periods of time.
4. Ability to stoop, bend, kneel, push and pull.
5. Sufficient mobility to turn from side to side and the ability to lean and remove items from containers.
6. The noise level in the work environment is usually moderate.
Language Ability:
Level 2: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.
Reasoning Ability:
Level 2: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
License and Certifications:
This position does not require any certifications or licenses
Skills Required
- Ability to adhere to the organization's Core Principles.
- Knowledge of retail and stock handling.
- Ability to react calmly and respond to emergency situations.
- Ability to listen and follow directions.
- Ability to provide excellent customer service.
- Knowledge of textile articles and garment classification (gowns, shirts, pants, etc.).
- Previous retail and/or stock handling experience.
- Math ability: add/subtract two-digit numbers; multiply/divide with 10s and 100s; use American money, weight, volume, and distance.
- Basic computer skills and beginner knowledge of utilizing a barcode scanner.
- Ability to regularly lift and/or move up to 40 pounds and occasionally up to 100 pounds with assistance.
- Vision abilities including close, distance, color, peripheral vision, depth perception, and ability to adjust focus.
- Ability to stand and walk for long periods; stoop, bend, kneel, push and pull; sufficient mobility to reach and remove items from containers.
- Maintain well groomed appearance and adhere to dress code including name badge and vest.
What We Do
Goodwill Industries of Central Florida, Inc. is a 501(c)(3) non-profit organization dedicated to 'Building Lives That Work.' For over 60 years, it has provided vocational and job placement services to thousands of people in Central Florida. The organization operates retail and donation centers to fund programs that increase economic mobility and career advancement for individuals facing barriers to employment.
