At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job:
About This Role:
Key Accountabilities:
Use set procedures to sort between physical delivery or electronic distribution, track and deliver mail
- Will need to sort incoming mail into segments for physical delivery or electronic distribution
- Physical accountable mail will need to be entered and tracked electronically through final delivery
Prepare and electronically scan Bank mail to meet or exceed established quality and quantity standards.
- Ability to run Opex Equipment for capturing customer transactions. This includes sitting or standing for an 8hrs shift depending on workload.
- Focus on attention to detail and accuracy and stop items that should not be scanned
- Ability multi-task as needed.
- Ability to understand and follow standard procedures, oral or written instruction.
Process undeliverable electronic queue to send mail to proper recipient
- Utilize problem solving and guides to ensure mail is delivered to intended destination
- Contact possible departments for guidance to determine correct location
- Research items returned as incorrect and redirect correctly giving sorting guidance to programmers for change
Use set procedures to sort, track and deliver mail as well as perform scanning production.
- Sort mail and packages for courier runs into correct delivery routes
- Deliver mail and packages to correct locations on Campus
Perform retention scanning production.
- Ability to prepare production work for electronic scanning
- Utilize scanning software to scan items into proper work queues
- Index individual scanned accounts into the correct account
Field phone calls to Mail Center and be able to answer customer questions
- Advise mailing customers on best ways to send or receive items
- Research and advise different pricing solutions for sending packages
- Find trackable items in route when questions arise
Screen incoming mail for dangerous materials
- Be proficient in running the X-Ray scanning equipment
- Look for other potential hazards in the mail to stop possible contamination
- Make escalated calls for backup when suspicious items are found
Learn and maintain comprehensive job knowledge through a combination of procedures and on-the-job-training (OJT) for all department job functions.
- Work in a manner to complete production and accuracy at expected levels.
- Assist in procedure feedback to improve processes.
- Follow all pertinent regulations.
Understand and comply with the Bank's BSA/AML Program; adhere to all bank policy, laws and regulations applicable to role.
- Complying with the Bank's Customer Identification Program and Customer Due Diligence Policy.
- Identifying, monitoring and reporting suspicious activity.
- Completing BSA/AML and other assigned training in a timely manner as directed by management.
- Report all compliance issues, violations of law or regulations in accordance with the steps defined in the FNO Compliance Accountability Program.
- Remain up-to-date on regulatory changes via online provider, newsletters, attending seminars, training, and bulletins from regulators or other applicable agencies.
Demonstrate professional behavior and promote positive working relationships.
- Practice the FNNI Operating Philosophy and FN Operations’ values; support goals and strategic plan.
- Employ and promote a strong work ethic, encouragement and positive feedback to team members.
- Maintain constructive working relationships, engage in open communication, and demonstrate commitment, dependability and respect for team members.
- Demonstrate regular and predictable attendance, punctuality and adherence to agreed upon schedule.
- Project a professional image in dress, manner, communication and focus.
- Be accountable for continuous best efforts to complete the job assigned.
The Ideal Candidate for This Role:
Required:
- High school graduate or GED.
- Excellent verbal skills with ability to answer customer questions via phone, Email or in person
- Excellent time management skills
- Ability to lift 70pounds
- Focus on attention to detail and accuracy and problem solving skills
- Ability to multi-task as needed.
- Working knowledge of Microsoft Office suite of products.
Desired:
- Postal or delivery service experience.
- Knowledge banking products and processes.
- Basic mathematical functions and capability.
Compensation:
Compensation range (base pay): $34,625.00-$48,474.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Work Environment:
It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20261105Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
Learn more here.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Skills Required
- High school graduate or GED
- Excellent verbal skills (phone, email, in person)
- Excellent time management skills
- Ability to lift 70 pounds
- Attention to detail, accuracy, and problem solving skills
- Ability to multi-task
- Working knowledge of Microsoft Office suite
- Postal or delivery service experience
- Knowledge of banking products and processes
- Basic mathematical functions and capability
Fnbo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fnbo and has not been reviewed or approved by Fnbo.
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Retirement Support — Retirement plans include a matching 401(k) with an additional company contribution and other savings programs such as pension, stock bonus, and profit sharing. These features are portrayed as a strong component of total rewards.
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Parental & Family Support — Family supports include paid caregiving time for birth or adoption and for serious family health needs, caregiver leave, new‑parent assistance, and childcare resources. These offerings are highlighted as helpful for employees balancing work and family.
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Leave & Time Off Breadth — Time away is described as generous, combining paid time off with a broad set of observed holidays. Volunteer time off further adds flexibility for personal and community needs.
Fnbo Insights
What We Do
For more than 165 years, FNBO, a subsidiary of First National of Nebraska, has set the standard for outstanding customer service coupled with some of the most innovative financial products in the industry. When it opened in 1857, FNBO was a local bank that served only Omaha and the surrounding communities. Today, FNBO has locations in eight states and more than 6.6 million customers across the country. First National of Nebraska and its affiliates have nearly $30 billion in managed assets and 5,000 employee associates. We've come a long way in the last century and a half. As you browse through our site, we think you'll understand why we've been so successful – and why we're so excited about what the future holds for our customers and our organization. Check us out at www.fnbo.com.
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