Processing Support Coordinator

About the teamAs a part of the Zillow Home Loans team, you will play an active role in a vital part of the loan manufacturing process to help Zillow Home Loans customers reach their financial goals! The Processing Support Coordinator team orders and processes third party documents/verifications needed for the loan files. In this role, you will partner with the Processing Team to identify documents/verifications needed and ensure quick receipt of needed items for the loan file. You will update the loan origination software (LOS) and support the Processing team in servicing ZHL’s customers.

About the role

• Validate data obtained from the customer, Loan Originator, and all third-party sources

• Order and process verifications of employment, evidence of insurance and other necessary third party documents/verifications needed for loan approval based on SOPs

• Update records in Encompass (LOS) and keep the processing team apprised on progress

• Promptly communicate with loan stakeholders on any issues that arise

• Build and maintain cohesive relationships with internal and external stakeholders

• Maintain company service level and turn-time standards; specific measurables include return-call times, return-email times, and task ordering/completion times

• Ability to maintain confidentiality and privacy of customer and employee information and ensure job duties are aligned with compliance/regulatory requirements

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $19.40 - $29.00 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

Actual amounts will vary depending on experience, performance and location.

Who you are

• Excellent verbal and written communication skills

• Mortgage and Encompass experience a plus

• Ability to adapt to changing timelines/deadlines and processes

• Ability to work with teammates within the department and across the company to develop working relations with business associates at a positive level

• Maintain confidentiality with private and sensitive information

• Excellent time management and ability to multitask in a process-driven environment

• High level of accuracy and attention to detail

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.