Job Description
Specialize in performing one or several insurance or membership processing functions involving moderate to complex problem resolution, communications, or similar situations which require a high level of skill, understanding of work processes, policies, procedures, systems, and the organization. Coordinate work activities with other departments, district offices, or external sources as required to complete assignments. Duties normally require key entry and retrieval of data on computer terminals and may require utilization of personal computers.
Primary duties:
Resolve difficult or new situations within the general scope of primary duties as referred by other employees or assigned by management.
Process routine to complex work requiring review, correction, completion, coding, calculations, reconciliation, data entry or filing.
Provide assistance to other employees. May check work of other employees, compile data and prepare reports.
Identify and correct errors in accuracy, completeness, or authorization.
Initiate transactions which result in monetary, coverage and entitlement changes.
Enter and retrieve data on computer terminals and utilize in-house personal computers or other automated systems.
Answer or make routine to moderately difficult telephone, written, or in person inquiries, receiving or providing information and resolving problems.
Coordinate regular work or problem solving activities with other areas as needed.
Protect the confidentiality of information.
Secondary duties:
Fill in or assist other positions on a temporary or intermittent basis.
Operate office equipment and perform key entry duties.
Maintain manuals and computer files.
May provide input on employee performance appraisals, participate in interviewing job applicants, and assist the supervisor with reports and other duties incidental to the area's supervision.
The starting pay range for this position is:
$20.10 - $26.78Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
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Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
What We Do
Proud to serve our 64+ million members, help travelers see the world and drive real change to improve road safety.
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