The position requires strong attention to detail, a high level of quality, strong problem-solving skills, dependability, and a demonstrated ability to document and report issues as needed.
Essential Responsibilities:
- Manage and process a high volume of email inquiries, including payment processing, liability reassignment, violation research, image requests, paper processing, dispute handling, and system data entry updates.
- Clear and concise communication with internal and external clients via email and phone.
- Research tolls & violations within iFACS for TollKeeper, PlatePass, and Viologics clients to determine a resolution status including paying, disputing, changing liability, refunding, and more.
- Review and audit various email (inbox) processes and update internal job wiki/ dashboards.
- Maintaining process documentation and tracking.
- Assist with special projects from leadership on an as-needed basis.
What You'll Need
- High School diploma or GED.
- Strong communication skills, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Skills Required
- High school diploma or GED
- Strong attention to detail and high quality work
- Strong problem-solving skills and dependability
- Clear verbal and written communication; able to choose appropriate communication medium
- Experience managing high-volume email inquiries and phone communication
- Ability to research tolls and violations and determine resolutions in iFACS and related systems
- Maintain and update process documentation, wikis, and dashboards
Verra Mobility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verra Mobility and has not been reviewed or approved by Verra Mobility.
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Retirement Support — Retirement benefits are considered strong, with a 401(k) match that vests immediately and automatic enrollment for new hires. This component stands out alongside financial tools like HSA/FSA options.
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Parental & Family Support — Paid parental leave at full pay and additional family-forming support are highlighted as part of the package. These programs contribute to a perception of comprehensive family support.
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Flexible Benefits — The package offers multiple medical plan options with HSA contributions and a wide array of ancillary programs such as EAP, mental health resources, identity protection, and tuition aid. Breadth and choice are positioned as relative strengths in some teams.
Verra Mobility Insights
What We Do
Verra Mobility focuses on making life safer, easier and more connected for our customers and the communities we serve. As a global leader in smart transportation, we work alongside our customers and behind the scenes to relentlessly develop customized technology solutions to solve complex transportation challenges. We seamlessly connect people, technology and data across the smart mobility ecosystem.
