Processing Lead, PSA Vault (Day Shift)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We're looking for a Vault Processing Lead to join our PSA Vault Operations team to guide daily processing operations and serve as a subject matter expert while ensuring the highest standards of accuracy and service excellence for our collectors. This hands-on leadership role requires someone who can run shifts in the absence of supervisors, lead by example, and mentor team members while maintaining meticulous attention to detail. You'll be instrumental in upholding our commitment that every item—regardless of value—receives exceptional care and accuracy throughout the processing workflow.
You'll report to the Vault Operations Supervisor and work from our New Castle, DE facility.
What You'll Do:

• Catalog incoming inventory with meticulous attention to detail, accurately identifying graded versus ungraded items while adhering to established style and content rules—because we simply have to get it right

• Run shifts when supervisors are not present, serving as the primary point of contact and ensuring smooth operations while leading with integrity

• Monitor and report on key shift metrics including throughput completed, items shipped, and work remaining for the next shift to process

• Conduct thorough research on items and communicate proactively with Client Partners regarding additional services and condition assessments, always starting with why and providing context

• Mentor and guide team members by sharing your expertise and knowledge, fostering an environment of continuous learning and bringing out the best in everyone

• Perform and oversee inventory audits, quality control checks, and accuracy verification to ensure items are in correct locations both physically and systematically

• Put inventory into storage locations and systemically locate inventory with precision

• Organize picking tickets efficiently to provide for on-time shipping, balancing efficiency with care—treating every item as special

• Pick inventory from designated locations and stage for packing and shipping

• Pack and ship inventory following prescribed packing methods and generate shipping labels

• Systemically and physically move items into designated storage or staging locations

• Operate material handling equipment safely to move products within the warehouse

• Put the skunk on the table—sharing challenges or concerns transparently so problems can be addressed quickly

• Seek feedback early and often to continuously improve processes and quality

• Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages

Who You Are:

• Someone who leads with integrity—making honest, ethical decisions and understanding that trust is our brand

• Obsessed with serving the collector first, working backwards from their needs and treating every item with the care it deserves

• Committed to getting it right consistently—possessing exceptional attention to detail, research skills, and a sharp eye for defects or misalignments

• Kind and respectful in all interactions—assuming positive intent, displaying empathy, and being constructive when providing guidance

• Able to communicate effectively both in writing and verbally, providing context and ensuring others understand the goal and why

• Highly organized with strong problem-solving abilities, thriving in high-paced environments while maintaining focus and quality standards

• Someone who thinks "yes" before "no"—exploring how something might work and embracing solutions that benefit collectors long-term

• Self-aware and always willing to learn and grow, embracing feedback as a gift and sharing knowledge generously with team members

• Able to work collaboratively in close team environments while mentoring others and leading by example

• Detail-oriented with the ability to focus on individual tasks over extended periods without sacrificing accuracy

• Reliable and prepared—showing up on time with a positive attitude and ready to lead when called upon

• Comfortable running shifts independently and making operational decisions in the absence of supervisors

• High school diploma or equivalent education background preferred, or equivalent work experience

• Associate's degree in relevant field preferred

Physical Requirements

• Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.

• Hand Use: Regular hand use for various tasks.

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.

• Receiving and Inspecting Submissions: Ability to receive, and in some departments inspect, submissions. Ability to use a sharp blade and retrieve submissions from packaging.

• Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Range: The hourly pay range for this position starts at $25.25. Entry level operations positions generally start at an hourly rate of $16.35. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.