Processing associate

Processing associate

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Family Definition:

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

Management Level Definition:

Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employees.

What you’ll do:

Skills Required

• Typically, 5+ years of experience as an AOL or 2+ Year of Experience of SME.
• University Degree or higher based on country rules
• Advanced knowledge and understanding of HPE Portfolio, Processes and Policies
• Good communication and presentations skills
• Analytical thinking
• Time Management
• Customer centric mindset
• Management of change skills
• Can do attitude
• Shift Flexibility
• Languages
  • English
  • Local language based on SAP (check this with S4) S4 is designed by the local language
• Tool Proficiency
  • Microsoft 365 is a must
  • SAP is required

Roles and Responsibilities

• Supports orders sold and delivered in the same country and for two or more geographies within the same region
• Handles the E2E Customer Operations processes for Pointnext Technology Services
• Receives Sales/Partner requests, analyzes it and process it directly in HPE systems
• SME support for AOLs (Complaints, Process questions, compliance)
• Training support for AOLs
• Transform Sales/Partner request into clear and complete instructions to the processing team
• Check if any information missing and wrong conflicting information, clarification with Sales/partners to ensures that all approvals, authorizations, and terms and conditions are included with the request 
• Ensures that country specials/account specials are taken into consideration 
• Must ensure linkage with Credit analyst and confirms credit check
• Obtain multivendor pricing
• Complete Order Acceptance Checklist
• Perform Quality Checks 
• Ensure upcoming renewals for the accounts are ready and available for Sales within the legal periods. Follow through with renewals team.
• Escalation handling, manage interactions with Sales in a way that maximizes customer satisfaction and communicate appropriately with other functions
• Supports OBR (RRC) process
• Maintain data quality of the accounts with updated information using Account profile tool
• Invoice Disputes management - work with Credit and collection team and sales to ensure the disputes are resolved and customer pays the invoice
• Backlog and slippage report management
• Pre-migration report and pre-workflow checks

What you need to bring:

Education and Experience Required:

• High school or equivalent secondary education certification required
• Bachelor's degree preferred.
• Typically 6+ years experience

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Sales Operations

Job Level:

Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.