Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Job DescriptionThe candidate will be responsible for L1 level based Voice/Non-Voice Help desk support for technical diagnostic expertise with customer support responsibilities. This position involves providing remote assistance to customers and workshop technicians by diagnosing and troubleshooting automotive issues using advanced diagnostic tools and techniques. The primary goal is to ensure timely and accurate problem resolution, enhancing customer satisfaction and workshop efficiency.The individual must possess the basic skills / abilities and demonstrate that she/he can perform the essential functions.Role/ResponsibilityRemote Diagnostic Support:
Provide technical support to customers and workshop technicians via phone, email, or chat.
Use advanced diagnostic tools and software to remotely diagnose automotive issues.
Guide customers and technicians through troubleshooting procedures and repairs.
Document and track diagnostic support cases in the helpdesk system.Technical Troubleshooting and Assistance:
Analyze and interpret diagnostic data to identify issues and root causes.
Collaborate with workshop technicians to resolve complex problems.
Provide step-by-step instructions for repairs and maintenance.
Stay updated with the latest diagnostic techniques and tools.Customer Service:
Communicate effectively with customers to understand their vehicle concerns.
Provide clear explanations of diagnostic findings and recommended actions.
Address customer questions and concerns professionally and promptly.
Ensure customer satisfaction by delivering high-quality support.
Report Creation using MS office tools Continuous Improvement:
Stay updated with the latest developments in remote diagnostic technology, automotive engineering, and industry best practices. Participate in training programs and workshops to enhance skills and knowledgeQualifications
Education: Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related field.
Experience: Minimum of 3-5 years of experience in automotive diagnostics, with a focus on remote diagnostics and telematics.
Certifications: ASE (Automotive Service Excellence) certification or equivalent is highly desirable.Skills:
Proficiency in using remote diagnostic tools and telematics systems.
Strong understanding of automotive systems, including mechanical, electrical, and software components.
Excellent analytical and problem-solving skills.
Ability to interpret technical data and diagnostic codes
Proficient in using helpdesk software and remote support tools.
Good working knowledge in MS Office tools
Strong verbal and written communication skills.
Spoken competency in English, Hindi
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Full-time position with regular office hours; may require occasional weekend or evening shifts
Primarily office-based with potential remote work options
Qualifications
Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related field.
Additional Information
2-4 Years of Experience
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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