Process Support Specialist

Description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

The Opportunity

We are hiring an Operations Specialist to provide comprehensive administrative and clerical support across all Catalis departments. In this role, you would be responsible for general office duties including but not limited to managing the front desk, answering phones, and sorting and scanning mail and correspondence.

This is an onsite position in our Tallahassee office.

What You Will Do

• Open and sort mail by categories including incoming faxed and emailed correspondence
• Scan, index, and create cases for all correspondence (incoming and outgoing)
• Process outgoing mail to include operating the inserting/folding machine, operate the postage meter, collate daily system ordered letters
• Complete Letter compliance review
• Complete Payroll compliance review
• Perform Education Management Account (EMA) verification
• Perform data entry of incoming checks received via mail
• Prepare Special Letter Requests and cover letters
• Assist in processing items during peak season
• Follow written procedures to accurately process certain financial transactions for the Florida Prepaid College Plan, including working payments in suspense, reapply payments, add/change ACH information, and add/change payroll contributions
• Follow written procedures to accurately process financial correspondence including, school invoices, school transfer forms, refund requests, fee waiver requests, both accurately and timely
• Initiate customer calls and emails and respond to inquiries accurately from both customers and other departments
• Identify and report errors and inefficiencies which occur during processing
• Adhere to all contractual requirements relating to processing of financial and written correspondence, payment processing, account maintenance
• Use spreadsheets for recording payment histories, school invoice summaries, and refund summaries
• Special projects and additional duties as assigned to ensure the daily and overall success of the company to meet our contractual requirements. This may involve assisting other departments as needed

Requirements

What You Will Need to Succeed

• High school diploma or equivalent is required
• Team player, excellent communicator, self-starter
• Ability to manage multiple assignments within stated time frames
• Strong problem resolution skills
• Persuasive and well-articulated oral and written communication skills
• Demonstrated leadership and analytical skills are required
• Must be methodical with strong organizational skills and the ability to exercise sound judgment
• Very strong attention to detail
• Microsoft Office Suite experience (Word, Excel, Outlook, etc.)

What we Offer

• A dynamic and supportive work environment in a mission driven organization
• Competitive salary and benefits package, including health, dental, vision insurance
• PTO (paid time off)
• HSA and FSA options
• 401(k) plan with matching contributions
• Paid parental leave
• ABLE matching contributions for the disability community
• Employer paid short term and long-term disability insurance and group term life insurance
• Financial and legal assistance through our EAP (Employee Assistance Program)
• Opportunities for professional development and career advancement
• The chance to make a significant impact on the delivery of government services and the lives of citizens.

EEO Statement

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.