Process Support Engineer IV

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Salary:

Location:

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Key Responsibilities:

• Collaborate closely with customers to qualify equipment, co-develop processes, optimize operations, and troubleshoot epitaxial hardware.
• Tailor tool performance to meet specific customer process and integration requirements.
• Assess and approve the operational quality of system equipment and instruct customers on its operation and maintenance.
• Act as a liaison to effectively communicate customer issues to Business Unit experts, ensuring the delivery of suitable solutions.
• Provide visible customer support through on-site installations, and oversee any necessary diagnostics, troubleshooting, service, and repair of complex equipment and systems.
• Continuously learn and adapt to new systems to address evolving engineering challenges.

Functional Knowledge:

• Candidates should possess a strong foundational understanding of chemistry, physics, materials, statistics, and semiconductor device physics, with an aptitude for mechanical hardware systems. Utilize this knowledge to engineer quick solutions.

Business Expertise:

• Understand best practices and how EPI integrates; be aware of competitors and the factors that differentiate them in the market.

Leadership:

• Serve as a resource for less experienced colleagues; may lead small projects with manageable risks and resource requirements.

Problem Solving:

• Address complex problems and develop new perspectives on existing solutions; exercise judgment based on analyzing multiple sources of information.

Impact:

• Influence a range of customer, operational, project, or service activities within your team and related teams; operate within broad guidelines and policies.

Interpersonal Skills:

• Explain difficult or sensitive information and work to build consensus.
• Communicate clearly and effectively, including chairing customer meetings focused on problem-solving and managing the expectations of multiple competing stakeholders.

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.