PROCESS SUPPORT ASSISTANT - North FL

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.

• Health Insurance: Choose from four comprehensive Florida Blue health insurance plans to keep you and your family covered.

• Dental Plan: Enjoy an employer-paid dental plan for our valued employees.

• Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.

• Employee Assistance Program (EAP): a free, confidential resource, available to assist employees and their families in dealing with life’s challenges, and the demands of work/life balance.

• Paid Time Off (PTO): Relax and recharge with our generous PTO plan. 

• Paid Holidays: Enjoy the 12 holidays (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!

• Well-Being Program: Stay healthy and engaged with our highly interactive well-being program.  Employees can earn three additional PTO days per plan year by simply participating.

• 401k Plan: Secure your financial future with our 401k plan with employer contribution of 3%.

• Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary

This position verifies the assigned agencies and case managers providing supervision to children in out of home care.  Ensuring mail from the Agency for Health Care Administration (AHCA) is provided in a timely manner to case manager.

Essential Job Duties

• Identifying new clients removed and assigned case managers/agency to route Medicaid applications to DCF within 48 hours of removal to send to Agency for Health Care Administration

• Handle all Medicaid mail, MMA mail and ensure new dental and medical cards are directed to the case manager/Agency

• Ensuring mail is forwarded to the appropriate agency daily

• Track and send Adoption TANF notices and GAP TANF for redeterminations monthly

• Request pertinent eligibility documents for foster care and adoption files from employers, case managers, child protective investigators and track receipt

• Send notices to CPI’s, FSC’s for eligibility applications and track when received

• Enter data received from employers in FSFN and notify Rev Max Manager/Director to have initial eligibility voided to update

• Scan documents received into FSFN file cabinet

• Attend appropriate meetings

• Perform other duties as assigned

Schedule & Hours

Monday – Friday, 8:30 am – 5:00 pm. Hybrid schedule.

Education: High school diploma or GED

Experience: Three years in a clerical, data management or related field. Knowledge of automated systems and federal funding guidelines preferred

FSS provides equal employment and advancement opportunity for all individuals without discrimination because of race, creed, color, gender, religion, age, national origin, disability, military status, marital status, or the other protected categories as defined by the EEOC and takes affirmative action in the implementation of this policy. If accommodation is needed in order to participate in the application process, please contact the Human Resources department at [email protected] for our Duval and Nassau counties.