PROCESS SUPPORT ASSISTANT - North FL (69639)

Posted 6 Hours Ago
Be an Early Applicant
32207, Jacksonville, FL, USA
In-Office
Mid level
Kids + Family • Professional Services • Social Impact
The Role
Verifies agencies and case managers overseeing children in out-of-home care, routes Medicaid and related mail, tracks eligibility documents and TANF notices, updates records in FSFN, scans files, and communicates application status. The role supports timely processing of healthcare and adoption eligibility information while maintaining accurate case documentation. This is a hybrid, Monday-through-Friday position requiring clerical, data management, and automated systems experience.
Summary Generated by Built In

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

  • Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.

  • Health Insurance: Choose from four comprehensive Florida Blue health insurance plans to keep you and your family covered.

  • Dental Plan: Enjoy an employer-paid dental plan for our valued employees.

  • Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.

  • Employee Assistance Program (EAP): a free, confidential resource, available to assist employees and their families in dealing with life’s challenges, and the demands of work/life balance.

  • Paid Time Off (PTO): Relax and recharge with our generous PTO plan. 

  • Paid Holidays: Enjoy the 12 holidays (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!

  • Well-Being Program: Stay healthy and engaged with our highly interactive well-being program.  Employees can earn three additional PTO days per plan year by simply participating.

  • 401k Plan: Secure your financial future with our 401k plan with employer contribution of 3%.

  • Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.


The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary

This position verifies the assigned agencies and case managers providing supervision to children in out of home care.  Ensuring mail from the Agency for Health Care Administration (AHCA) is provided in a timely manner to case manager.

Essential Job Duties

  • Identifying new clients removed and assigned case managers/agency to route Medicaid applications to DCF within 48 hours of removal to send to Agency for Health Care Administration

  • Handle all Medicaid mail, MMA mail and ensure new dental and medical cards are directed to the case manager/Agency

  • Ensuring mail is forwarded to the appropriate agency daily

  • Track and send Adoption TANF notices and GAP TANF for redeterminations monthly

  • Request pertinent eligibility documents for foster care and adoption files from employers, case managers, child protective investigators and track receipt

  • Send notices to CPI’s, FSC’s for eligibility applications and track when received

  • Enter data received from employers in FSFN and notify Rev Max Manager/Director to have initial eligibility voided to update

  • Scan documents received into FSFN file cabinet

  • Attend appropriate meetings

  • Perform other duties as assigned

Schedule & Hours

Monday – Friday, 8:30 am – 5:00 pm. Hybrid schedule.


Qualifications

Education: High school diploma or GED

Experience: Three years in a clerical, data management or related field. Knowledge of automated systems and federal funding guidelines preferred


FSS provides equal employment and advancement opportunity for all individuals without discrimination because of race, creed, color, gender, religion, age, national origin, disability, military status, marital status, or the other protected categories as defined by the EEOC and takes affirmative action in the implementation of this policy. If accommodation is needed in order to participate in the application process, please contact the Human Resources department at [email protected] for our Duval and Nassau counties.

Skills Required

  • High school diploma or GED
  • Three years of experience in a clerical, data management, or related field
  • Knowledge of automated systems
  • Knowledge of federal funding guidelines
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

What We Do

Family Support Services is the lead agency for foster care, adoption, and family preservation in Duval, Nassau, Pasco, and Pinellas counties. Its mission is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit, ensuring that children can live at home in a safe, healthy, and loving environment.

Similar Jobs

Relativity Space Logo Relativity Space

Data & Controls Technician II

Aerospace • Hardware • Robotics • Software • Manufacturing
Easy Apply
In-Office
Cape Canaveral, FL, USA
2200 Employees
25-38 Annually

PNC Bank Logo PNC Bank

Business Systems Analyst

Machine Learning • Payments • Security • Software • Financial Services
Hybrid
Jacksonville, FL, USA
55000 Employees
64K-117K Annually

Sage Logo Sage

Enterprise Account Executive

Hardware • Healthtech • Software • Analytics
Remote or Hybrid
USA
95 Employees
130K-385K Annually

Xero Logo Xero

Partner Success Manager

Cloud • Fintech • Information Technology • Machine Learning • Software
Remote or Hybrid
United States
4500 Employees
84K-124K Annually

Similar Companies Hiring

Camber Thumbnail
Fintech • Healthtech • Social Impact
New York, New York
90 Employees
Sailor Health Thumbnail
Healthtech • Social Impact • Telehealth
New York City, NY
20 Employees
Playground (tryplayground.com) Thumbnail
Kids + Family • Payments • Social Impact • Software
New York City, New York
80 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account