PROCESS SPECIALIST- Thai
As a Process Specialist here at DATAMARK, you will play a critical role in managing the logistics function. Your primary responsibility will be to analyze and monitor customer accounts. You will collaborate with cross-functional teams to develop and implement collection policies and procedures and resolve customer issues and disputes related to logistics accounts. Your strong analytical skills and attention to detail will be essential in optimizing the logistics process and reducing delinquency rates.
KEY RESPONSIBILITIES
- Establish and maintain contact with customers concerning past due invoices, payment trends, resolution of disputed invoices, and other matters related to past due receivables
- Protect sensitive and confidential information, Ensure high accuracy and consistency in data
- Enter data accurately into databases, systems, or spreadsheets and Cross-check information against source documents.
- Ensure high accuracy and consistency in data and correct mistakes and resolve discrepancies.
Requirements
YOU MUST HAVE
- Strong analytical and problem-solving skills
- Excellent communication and negotiation skills
- Good proficiency in Thai and English language (read/write) and must have an excellent written and oral communication, at least B2 or B1
Benefits
Job - Shift timing: - Night shift / Mid shift
Benefits: PF, Gratuity, GPA Insurance
Skills Required
- Strong analytical and problem-solving skills
- Experience in Thai email and chat support (fresher or experienced)
- Excellent communication and negotiation skills
- Proficiency in Thai language (excellent written and oral communication)
- Thai typing skillset
- Korean candidates with B1/B2 proficiency may be suitable
- Ability to handle confidential information and ensure high accuracy in data entry
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
