The Process Manager – Process Automation supports Central Services by analyzing business workflows, identifying automation opportunities, and coordinating the design and implementation of automated solutions. This role focuses on improving operational efficiency, reducing manual work, and ensuring that processes across departments run smoothly and consistently.
Responsibilities
• Evaluate current workflows and identify opportunities for automation or process improvement.
• Collaborate with cross-functional teams to document end-to-end processes.
• Lead the design, testing, and deployment of automation solutions using approved tools and platforms.
• Monitor automated workflows to ensure stability, accuracy, and compliance with company standards.
• Provide ongoing support, troubleshooting, and optimization for automated processes.
• Prepare reports and dashboards to show performance metrics, cost savings, and efficiency improvements.
• Train staff on new automated tools and updated procedures.
• Ensure all automation projects follow established governance, data security, and quality guidelines.
• Coordinate with IT or external vendors when technical support is required.
Requirements
• Strong understanding of business process analysis and workflow mapping.
• Experience with automation tools (e.g., RPA platforms, workflow tools, or scripting), depending on company standards.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication skills and ability to work with multiple departments.
• Ability to manage multiple projects and meet deadlines.
• Familiarity with data management, documentation practices, and process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
Benefits (you can adjust as needed)
• Opportunities for career growth and leadership development.
• Exposure to companywide operations and strategic projects.
• Collaborative and supportive team environment.
• Competitive compensation package and standard employee benefits.
Skills Required
- Strong understanding of business process analysis and workflow mapping.
- Experience with automation tools (e.g., RPA platforms, workflow tools, or scripting).
- Excellent analytical, problem-solving, and organizational skills.
- Strong communication skills and ability to work with multiple departments.
- Ability to manage multiple projects and meet deadlines.
- Familiarity with data management, documentation practices, and process improvement methodologies (e.g., Lean, Six Sigma).
