Process Manager

Reposted 12 Days Ago
Be an Early Applicant
Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office
Mid level
Cloud • Information Technology • Consulting • Cybersecurity • Big Data Analytics
Lets Power Higher Performance
The Role
Manage and maintain Configuration Items (CIs) within CMDBs, ensure data quality, and support ServiceNow operations and trainings.
Summary Generated by Built In
Company Description

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Job Description

Ensuring recording of CIs in in T Systems Standard CMDBs Support Data maintenance of CI records in T Systems Standard CMDBs Setting up the process steps and WI document creations updates Mandatory fields re consideration etc Establish data quality checks and derive improvement measures SNOW ISP service requests improvements granting approvals for various requests and data correctness checks Providing CFM consultations to other areas of CMS providing CFM trainings when requested necessary Participating on project audits workshops Interact with engineers architects when a new technology is introduced within CMS infracstructure Official KPIs advisory tracking quality decreases root causes planning mitigation and reaching targets general improvement of KPIs Internal KPI reporting AD report SNOW migration etc HP AM CDS and ITSM2 ServiceNow support of colleagues providing know how data exports reporting approvals etc Data transformation and validation in order to manage consistency during database transfer towards ServiceNow

Skills Required

  • Experience with Configuration Management Databases (CMDBs)
  • Knowledge of ServiceNow ITSM processes
  • Experience in data quality checks
  • Ability to interact with technical teams
  • Familiarity with ServiceNow migration processes

T-Systems ICT India Pvt. Ltd. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about T-Systems ICT India Pvt. Ltd. and has not been reviewed or approved by T-Systems ICT India Pvt. Ltd..

  • Healthcare Strength Medical coverage is described as comprehensive for employees and dependents, with optional top-ups and periodic health check-up camps. Health care and insurance are highlighted positively, including strong group insurance.
  • Career-Linked Recognition & Rewards Structured programs include T‑Milestone tenure rewards, peer recognition (“PAT on the Back”), and quarterly/annual awards. These mechanisms provide regular acknowledgment tied to contributions and tenure.
  • Wellbeing & Lifestyle Benefits Discount platforms (Vantage Perks, Love Magenta Shop) and wellness initiatives such as health check-up camps are emphasized. A sustainable hybrid work model and flexible leave options are positioned to support work–life balance.

T-Systems ICT India Pvt. Ltd. Insights

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The Company
HQ: Frankfurt am Main
3,408 Employees
Year Founded: 2016

What We Do

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.

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