Process Manager

As a Process Manager within our Broadband area, you’ll play a key role in ensuring smooth and efficient customer journeys for our fixed broadband solutions, including fiber and 5G broadband, as well as related hardware and processes.

Your responsibility is to continuously optimize and improve our product processes—from billing and incidents to customer move, ensuring they work as planned while identifying opportunities for enhancement. You'll collaborate closely with both customers and customer care teams to enhance information flow, simplify operations, and drive change across the Broadband and cross-product areas.

Your key responsibilities include:

• Ensuring that product processes run smoothly and efficiently.

• Identifying and driving process improvements to enhance customer experiences.

• Contributing to long-term roadmaps for broadband products and processes.

• Collaborating with customer care teams to ensure they understand and follow defined processes.

• Developing a deep understanding of our broadband products and exploring new use cases to maximize value.This is an exciting opportunity to work in a dynamic and fast-paced environment alongside talented colleagues at Telenor!

Who you are

We believe you are a customer-focused problem solver with a passion for improving processes. You have a strong drive to learn, adapt, and challenge the status quo to create the best possible customer experience. Your excellent communication skills and ability to collaborate make you an invaluable team player.

To succeed in this role, we believe you have:

• Experience in process management at a professional level.

• Knowledge of the Swedish telecom ecosystem.

• Strong analytical skills and the ability to see the bigger picture.

• The ability to drive change, both through structured project management and informal influence.

• A flexible and adaptable mindset.

• Fluency in Swedish and English, both written and spoken.

A relevant academic background is a plus, but we value experience and problem-solving skills even more.

Our promise to you

We are better together.

Here, you’ll be part of a family-like and inclusive culture, built on strong shared values and leadership that empowers you with both trust and confidence. We believe in enabling each other to act and make decisions, while always having each other’s backs through ups and downs.

We support relationships and societies.

Telenor plays a vital role in the society, giving your work a greater purpose. Every day, we create value for millions of people and maintain a customer-first approach where human relationships are at the heart of everything we do.

We make room for life.

Work from home up to two days a week, where your role allows it. The rest of the time, we create magic together at the office. You also get two ‘give-me-a-break’ days per year for extra time off, and our flexible working hours help you balance your time. We also support you through every stage of life with our benefits package.

We invite you to a career in motion.

Your development is at the center of our culture. We dedicate at least 40 hours per year for you to deepen your expertise, explore new areas, and develop in your role. Through Telenor Academy and other learning initiatives, you’ll have the tools and freedom to advance your career. When you want to broaden your horizons, we are present throughout the Nordics.

Apply today!

Will you take the next step in your career with us? We look forward to your application! We review applicants on an ongoing basis, so don’t wait—reach out today.