Overview of the Role
The Process Analyst supports Finance teams by deep-diving into business processes, understanding business requirements, identifying problems and root causes, and recommending fit-for-purpose solutions. The role combines strong analytical capability, attention to detail, documentation and process mapping with practical execution supported by project and change management disciplines.
Working across both project and operational environments, the Process Analyst engages stakeholders, translates business needs into clear requirements, supports solution design and testing, and helps embed improvements. Success requires an organised, collaborative and team-oriented approach, with the ability to manage multiple priorities simultaneously without losing sight of process detail, controls or business outcomes.
Main duties include:
- Gathering and documenting business, functional, and operational requirements.
- Conducting stakeholder interviews, workshops, and discovery sessions.
- Analysing current processes to identify risks, inefficiencies, and improvement opportunities.
- Developing process maps, workflows, SOPs, user guides, and RACI matrices.
- Recommending and implementing process improvement and automation initiatives.
- Supporting solution design, system configuration, and business rule definition.
- Coordinating User Acceptance Testing (UAT), defect tracking, and issue resolution.
- Supporting project delivery through Agile, Waterfall, or hybrid methodologies.
- Providing go-live support, training, change management, and business readiness activities.
- Managing stakeholder communications, project updates, risks, and dependencies.
Requirements
Requirements:
- Proven experience in Process Analysis, Business Analysis, Continuous Improvement, or a related field.
- Strong business requirements gathering, process mapping, and documentation skills.
- Experience using Visio or similar process-mapping tools.
- Knowledge of Lean Six Sigma, Agile, Waterfall, or hybrid project methodologies is an advantage.
- Experience supporting solution design, testing, implementation, and change management.
- Intermediate to advanced Microsoft Excel and Microsoft Office skills.
- Strong analytical, problem-solving, and root-cause analysis capabilities.
- Excellent communication, facilitation, and stakeholder management skills.
- Ability to manage multiple priorities while maintaining attention to detail.
- Experience working with remote/offshore teams is advantageous.
- Exposure to payroll systems, Workday, or Xero is desirable.
Benefits
- 500K per incident HMO coverage + Dental & Optical benefits
- 2-week paid Christmas vacation
- Electricity & Data subsidies
- 25K Educational Assistance
- Training and equipment will be provided
- Fixed Schedule of Mon-Fri from 7 AM to 4 PM
Skills Required
- Experience in Process Analysis, Business Analysis, Continuous Improvement, or a related field
- Business requirements gathering, process mapping, and documentation skills
- Experience using Visio or similar process-mapping tools
- Knowledge of Lean Six Sigma, Agile, Waterfall, or hybrid project methodologies
- Experience supporting solution design, testing, implementation, and change management
- Intermediate to advanced Microsoft Excel and Microsoft Office skills
- Analytical, problem-solving, and root-cause analysis capabilities
- Communication, facilitation, and stakeholder management skills
- Ability to manage multiple priorities while maintaining attention to detail
- Experience working with remote or offshore teams
- Exposure to payroll systems, Workday, or Xero
What We Do
We are an Australian company that has operations in the Philippines that provides business growth, consulting, and delivery capabilities to more than 250 of the most innovative and disruptive financial services firms across Australia. Our consulting-led approach leverages services in strategy, process improvement, intelligent automation, data analytics, and operations. We specialise in supporting financial firms, accounting practices, and mortgage brokers.
