KONE Business Services (KBS) is looking for a transformation, process & operations development professional with hands on Sell to Cash process experience
and a solid business background to support our global vision of becoming more effective business partners and more efficient in the end-to-end process transactions.
The purpose of this position is to drive the End-to-End (E2E) transformation agenda in KBS, defining & driving the KONE Way, priorities and roadmaps with GPOs / BL / global functions/ Area leadership.
As the global Process Manager, Sell to Cash Excellence you are accountable for:
- Program manager in KONE Business Services - the E2E process transformation
- Ensure clear and up-to-date E2E transformation roadmaps (KONE Business Services)
- Ensure KONE Way is properly defined, documented and tools implemented for business services operations harmonization purposes
- Ensure all contributors understand their roles & responsibilities, and the overall KONE WAY process and operating model
- Ensure clear approach to map deviations in the units vs. KONE Way
Sell to Cash, S2C = Customer data, Contract data & management, Billing incl. e-Invoicing, Collections & Dispute Management, Cash Application, AR Management.
Main responsibilities
- Working closely with the Global Business Lines, Functions and Process Owners act as their Go-To person in KBS
- E2E transformation roadmap development and deployment in KONE Business Services
- Support Process Owners in defining KONE Way & document:
- E2E process KPI definitions and reporting in a common tool
- Define how we drive standardization - documentation of KONE Way Global Operating Procedures
- Support Operating Model development considering E2E depedencies
- Monitor and drive process compliance, make sure processes are deployed and used as designed
- Drive Lean in S2C E2E process
Performance will be measured from multiple perspectives to ensure strong integration business outcomes and end to end process optimization:
- Level 1 – Executive language, business outcomes
- Level 2 – E2E Process KPIs
- Level 3 – Sub-process KPIs
- Level 4 – Transformation progress KPIs
Requirements for the role
- 5+ years of previous professional experience in a leadership/subject matter expert role within Order-to-Cash process (end-to-end process)
- Organizational transformation experience preferred
- Knowledge of Lean methology would be beneficial
- English language on an advanced & fluent level
- Ability to identify priorities and find proper solutions
- Strong communication & influencing skills (matrix and multifunctional set-up)
- Innovative mind open to change and improvement
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
