At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
Are you ready to turn big ideas into measurable impact? As the Process Manager, Operational Productivity at L.L.Bean, you will be at the center of driving smarter ways of working across the business—using data, insight, and collaboration to unlock efficiency, improve performance, and help teams operate at their best. This is a high-impact opportunity for an analytical, action-oriented problem solver who thrives on simplifying complexity, influencing change, and bringing continuous improvement to life in a fast-moving operational environment. ***This role requires 4-5 days onsite in Freeport, Maine.
What you'll do.
- Act as a Process Expert across a single or multiple Level 2 processes
- Ensure the process is being executed as intended by the cross-functional teams. Assess the level of understanding of the process, the systems used to execute the process, and the related milestones. Identify gaps in understanding and lead/conduct training efforts to successfully incorporate the process into regular business practice.
- Recommend key process metrics that indicate the “health” of the processes and drive business results.
- Monitor major cross-functional business processes and identify opportunities for process improvements. Analyze the effectiveness and efficiency of processes and related systems and workflows. Work with Sr. Process Manager or Business Process Owner to prioritize opportunities.
- With Sr. Process Manager or BPO, lead process improvement efforts to improve process design and drive significant business benefits.
- Work with other process managers to understand the connection points between processes and potential impacts that process changes will have to these related processes
- Partner with Change Management team to sustain the business processes and support the rollout of new processes. Work with business teams to manage change.
- Partner with IS organization on business process implementation efforts.
- Manage the content and delivery of process documentation
- Serve as facilitator, advisor and coach to the business areas. Work with relevant business areas to help them execute new and/or redesigned business processes. Be available on a daily basis to answer process questions, and give support to the business.
- Provide updates to the organization (All Hands, Lunch and Learns, etc.) on the process performance and new and/or redesigned processes.
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
Skills and Qualifications:
- BS/BA required
- 3+ years of relevant experience required
- Ability to succeed in fast-paced, start-up type of work environment.
- Strong communication skills with ability to communicate across wide range of audiences.
- Understand change management, be able to communicate/facilitate the process and gain following.
- Bias for action, driven to obtain issue resolution and project closure.
- Strong organization skills and attention to detail.
- Self-starter/able to function in ambiguous situations.
- Understanding of group dynamics and proven ability to gain cooperation across multiple teams and disciplines.
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.
Skills Required
- BS/BA degree
- 3+ years of relevant experience
- Ability to succeed in a fast-paced, start-up type work environment
- Strong communication skills across a wide range of audiences
- Understanding of change management and ability to facilitate process adoption
- Bias for action; driven to obtain issue resolution and project closure
- Strong organizational skills and attention to detail
- Self-starter able to function in ambiguous situations
- Understanding of group dynamics and ability to gain cooperation across teams
What We Do
Welcome to the outside. The official LinkedIn for L.L.Bean. #BeanOutsider L.L.Bean, Inc. is a leading multi-channel merchant of quality outdoor gear and apparel. Founded in 1912 by Leon Leonwood Bean, the company began as a one-room operation selling a single product, the Maine Hunting Shoe. While its business has grown substantially, the company remains committed to the same honest principles upon which it was built – a focus on the customer, continuous product improvement and innovation, respect for people, and preservation of the natural environment. The 220,000 sq. ft. Flagship campus of stores in Freeport, Maine is open 24 hours a day, 365 days a year and welcomes more than three million visitors each year. L.L.Bean can be found worldwide on http://www.llbean.com/ and in over 160 countries via the catalog and website. http://www.llbeancareers.com http://www.llbeanbusiness.com While exploring job opportunities, we recommend you use caution to prevent against internet, email and telephone scams which have become increasingly prevalent. Some of these scams seek to entice victims to pay money or divulge sensitive personal information via fake interviews, employment applications or even offer letters. Please keep the following in mind if you are seeking employment with L.L.Bean: • An L.L.Bean employee will not solicit candidates through a non-L.L.Bean email address or phone number (such as Yahoo, Hotmail or Gmail). • Positions posted on external sites (such as LinkedIn or Indeed) should also appear on llbeancareers.com, if legitimate. • L.L.Bean will never ask for personal information early in the interview process (such as your social security number, national insurance number, date of birth, bank account information, or other sensitive personal information). This information is only required after L.L.Bean offers you a job and you accept the position. [email protected] • Bank information will not be collected prior to the first day of employment.
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