Process Improvement Specialist

Job Summary

The Process Improvement Specialist will lead cross-departmental audits and process reviews across the organization, identifying gaps and opportunities for improvement. This role ensures that all processes are aligned with internal policies, compliance requirements, and industry best practices, with a focus on pharmacy and home infusion operations.

Job Details

Location:  Onsite in Laguna Hills, CA (Remote work is not an option at this time)

Hours: 8:30AM-5:00PM

Status: Hourly, Non-Exempt

Duties and Responsibilities

• Conduct comprehensive audits of organizational processes across all departments to assess efficiency, compliance, and adherence to internal policies.
• Aggregate, analyze, and report audit results, identify error trends and root causes, and provide recommendations for process and performance improvements.
• Identify gaps, inefficiencies, or non-compliance issues and develop actionable recommendations for improvement.
• Collaborate with department heads and teams to implement process improvement initiatives.
• Monitor and evaluate the effectiveness of implemented changes and report findings to leadership.
• Maintain up-to-date knowledge of regulatory requirements, best practices, and industry standards, particularly in pharmacy and home infusion services.
• Develop and maintain documentation, audit tools, and reporting frameworks to support continuous process improvement.
• Provide training and guidance to staff on process compliance and optimization strategies.

Required Qualifications

• Demonstrated expertise in process improvement, quality assurance, and compliance auditing, preferably in pharmacy and home infusion settings.
• Knowledge of regulatory requirements and industry standards applicable to healthcare and pharmacy operations.
• Experience in policy development, implementation, and maintenance.
• Familiarity with EHR and billing systems such as CPR+/CareTend
• Strong analytical skills and ability to evaluate and interpret information accurately.
• Capacity to work independently, exercise sound judgment, and manage time effectively.

Education and Experience Requirements

• Bachelor’s degree in Healthcare Administration, Quality Management, Compliance, or a related field (or equivalent experience).
• At least 1 year of auditing and process review experience.
• Process-oriented mindset with attention to detail.
• Proactive in identifying risks and implementing corrective actions.

Required Skills

• Strong experience developing internal and external relationships/partnerships.
• Knowledge of pharmacy, pharmacy systems, and pharmacy workflow.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and technical proficiency with databases and spreadsheets.
• Excellent communication and collaboration skills to work across multiple departments.
• Ability to interpret, adapt and apply guidelines and procedures.
• Demonstrates accuracy, strong analytical and problem-solving skills.
• Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Maintain confidentiality.
• Work independently, prioritize work activities and use time efficiently.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

EEO Statement

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class.