LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.
Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.
Process Improvement SpecialistAbout the Role
We’re looking for a Process Improvement Specialist to lead initiatives that enhance efficiency, consistency, and scalability across the organization. You’ll play a critical role in designing smarter workflows, streamlining operations, and driving sustainable change.
In this role, you’ll collaborate with cross-functional teams — from operations leadership to change management — to build and implement processes that power LawnStarter’s continued growth. You’ll report directly to the Associate Director of Operations.
Requirements
What You’ll Do
- Analyze current workflows to identify inefficiencies, bottlenecks, and improvement opportunities.
- Design, document, and implement optimized processes aligned with business goals.
- Use data and performance metrics to measure process effectiveness and impact.
- Collaborate with stakeholders to ensure new processes are practical and scalable.
- Develop detailed SOPs, process maps, and documentation for clarity and consistency.
- Lead change management initiatives and training to support successful adoption.
- Continuously monitor and refine processes to drive ongoing improvement.
- Champion a culture of continuous improvement across all teams.
What We’re Looking For
- 3+ years of experience in process improvement, operations, or a related role.
- Proven ability to design and implement efficient business processes.
- Strong analytical mindset — you love using data to guide decisions.
- Proficiency in process mapping tools (e.g., Lucidchart, Visio).
- Familiarity with Lean, Six Sigma, or other process improvement methodologies.
- Excellent communication, collaboration, and project management skills.
- Experience in change management or training is a plus.
- [Optional] Lean Six Sigma Green or Black Belt certification preferred.
Benefits
Why You’ll Love Working Here
- 💻 Fully Remote: Work from anywhere you want.
- 🚀 High-Impact Work: Help shape the systems that power a fast-scaling tech company.
Top Skills
What We Do
LawnStarter is a marketplace for outdoor home services. We offer the simplest and most effective solution for ordering and managing outdoor home services, with operations in 440 cities across the United States. With incredibly high ratings from consumers and providers, it is easy to see why we have industry-leading retention on both sides of the marketplace and are poised to build a multi-billion-dollar consumer brand.
We have successfully raised over $35M from some of the leading technology and growth investors.
