We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
***This position is classified as hybrid to be filled in either Scottsdale, AZ., Irving, TX., Hartford, CT., Northbrook, IL. OR Woonsocket, RI. Additional locations may be considered by management***
***There are no Visa sponsorships available for this role***
CVS Health has an exciting opportunity to join our Pharmacy Services Finance Operations team as a Process Improvement Specialist. The Process Improvement group within PS Finance manages a variety of cross-functional strategic and operational initiatives. Initiatives could include, but are not limited to strategic assessments, targeted assessments, process improvement, value stream mapping, opportunity identification, workshop facilitation, root cause analysis, drafting corrective actions, developing control plans, and helping with FOX (Finance Operations Excellence) a fast-paced and highly collaborative approach to problem solving. CVS Health strives to continuously innovate around how we deliver outstanding customer service and improved operational efficiency. The ideal candidate will be a colleague who is curious by nature, comfortable working with data and enjoys problem solving.
Leads process improvement (PI) opportunities with relevant deliverables: process maps, baseline performance metrics, root cause analysis, recommended actions, and control plans.
Participate in strategic and lead targeted assessments and support relevant deliverables: framing, data collection, analysis / interpretation and recommendations / report-out.
Run FOX topics with relevant deliverables: problem statement, story / narrative, root cause analysis (5 why’s), corrective actions (as applicable), supporting questions and facilitate the live call.
Utilize FOX, DMAIC, LEAN, 8D and other relevant methodologies in delivery of results.
Ability to act as an improvement / change agent, supporting efforts from identification through delivery and validation of results.
Develop project charters in conjunction with Subject Matter Experts (SME's) and stakeholders, edit and gain approval on updates to approved charters as required.
Document current and target state processes using Supplier, Input, Process, Output, Customer (SIPOC), flow charts and value-stream mapping (VSM) tools.
Use Pareto diagrams, 5 Why's, time-series, process control charts and inferential statistics to support opportunity definition, root cause analysis and validate result(s).
Lead working teams through FOX, Improvement and Assessment projects leveraging project management basics to create the plan, define team member role & responsibility, develop a working team package, and publish bi-weekly leadership updates.
Use a RAID (risks, issues, actions, decisions) to effectively identify, track, resolve and escalate items (as required) to keep project(s) moving forward in a timely fashion.
Develop a working knowledge of FOX, Improvement and Assessment capabilities.
Interaction’s style: 50% manager / driver of results, 50% leading / influencing the thinking, actions, and development of others.
Working knowledge of MS Office, Project, Visio and Minitab, ability to perform data analysis and develop presentations tailored to both project teams (working package) and stakeholders (key updates package).
Required Qualifications
- 5+ years' of experience in internal operations and / or customer facing services.
- 3+ years' of experience in problem solving and / or data collection, reporting, and analysis.
- 2+ years' demonstrated experience leading process improvement initiatives resulting in quantifiable benefits.
- Lean Six Sigma Black Belt or higher certification.
Preferred Qualifications
- Experience in highly regulated industry and compliance environment.
- Experience with highly complex, inter-connected systems and business processes.
- Experience working in a matrix environment.
- Advanced Statistics / Data Analysis experience.
- LEAN certification.
- PMP certification.
Education
- Bachelors degree OR equivalent experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$60,300.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years of experience in internal operations and/or customer-facing services
- 3+ years of experience in problem solving and/or data collection, reporting, and analysis
- 2+ years demonstrated experience leading process improvement initiatives resulting in quantifiable benefits
- Lean Six Sigma Black Belt or higher certification
- Working knowledge of MS Office, Project, Visio and Minitab; ability to perform data analysis and develop presentations
- Bachelor's degree or equivalent experience
- Experience in highly regulated industry and compliance environment
- Experience with highly complex, inter-connected systems and business processes
- Experience working in a matrix environment
- Advanced statistics / data analysis experience
- LEAN certification
- PMP certification
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
