Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary The inpatient Patient Services Liaison is responsible for providing appropriate, effective, and efficient services through non-clinical care coordination, assistance during video swallow studies, and clinical operations support. This role interfaces with the patient and the speech-language pathologist. The Patient Services Liaison is primarily involved in daily operations and special projects in the inpatient setting and is expected to maintain collaborative relationships at MGH to ensure quality care.This is a unique position within the MGH Department of Speech, Language and Swallowing Disorders that straddles supporting patient services, administrative management, and quality improvement. We are seeking someone who is interested in healthcare, works well in a team environment, enjoys impacting the care of patients, has strong interpersonal skills, and is organized and takes initiative. This role is on site, Monday-Friday, with time spent in the hospital and in an office environment.
Essential Functions
1. Provide at the elbow support for patient care. This role will have direct contact with the patient within the hospital, assisting the inpatient SLP.
2. Coordinate video swallow procedures, communicate information, and assist in and perform duties associated with these studies including schedule transport, set up, clean up, and transporting materials.
2. Provide support for team and department-lead projects, technology, and perform general clerical duties to support the team operations
3. Work with the inpatient coordinator and/or clinical manager to schedule meetings, maintain internal documents, run weekly operations reports to inform improvement efforts
4. Act as the liaison for troubleshooting issues requiring internal (within MGB) and external (vendor) support/provide technical support
5. Use the EHR to complete administrative clinical support activities including scheduling radiology appointments and running reports
6. Interface with patient transport departments to and from the unit to radiology in collaboration with SLP, Radiology Tech, and bedside nurse
7. Support outpatient administrative teams with tasks as needed.
8. Participates in departmental and team-based meetings.
9. Performs all other duties as assigned.
10. May participate in quality improvement projects to optimize patient care, patient safety, streamline processes, and improve healthcare outcomes.
11 May gather and analyze data related to process performance and patient outcomes.
Qualifications
Education
Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Process Improvement/Quality Management Experience 1-2 years preferred
Knowledge, Skills and Abilities
-
Healthcare operations, therapy assistant, and/or process improvement experience preferred
Knowledge, Skills and Abilities
- Familiarity with healthcare operations, patient care processes, and healthcare quality standards.
- Excellent communication and interpersonal skills to collaborate with various stakeholders and healthcare providers
- Strong problem-solving and critical-thinking skills to identify process issues and implement effective solutions.
-Manage time and responsibilities with a sense of ownership and self-drive
- Proficient in Teams, Outlook, Powerpoint, and basic project management to lead and coordinate projects.
- Takes initiative; has a can-do attitude; can function in a fast-paced clinical environment and juggle multiple activities
- Technologically inclined
- Demonstrates effective written and oral communication skills.
Participates in departmental and team-based meetings.
-Performs all other duties as assigned.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
- /Grade
6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Skills Required
- Bachelor's degree in a related field
- Experience using electronic health record (EHR) systems
- Proficiency with Microsoft Teams, Outlook, and PowerPoint and basic project management
- Excellent written and oral communication and interpersonal skills
- Process improvement or quality management experience (1-2 years)
- Familiarity with healthcare operations or therapy assistant experience
What We Do
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
