Join a team that shares your calling
At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
This position reports to leadership at Commencement Plaza in Tacoma, WA.
The role is physically located in Yakima, WA and would require relocation if not already in the area.
FTE: 1.0 Shift: Days Schedule: M-F
Position Summary
The Process Improvement RN Prog Mgr leads facility or CBU level initiatives to enhance operational efficiency, quality, patient safety, and outcomes in a healthcare setting. Key responsibilities include educating, coaching, and mentoring process improvement for MHS employees; designing and executing facility or CBU level improvement strategies; assisting with data analysis, conducting workflow assessments; and collaborating with stakeholders to implement solutions. This role facilitates the use of process improvement methodologies and supports compliance with regulatory requirements and quality goals. Candidates must have clinical experience, experience in quality, process improvement, and data analysis. Strong communication, leadership, and organizational skills are essential, along with the ability to coach teams, handle challenging conversations, role model MHS valuesResponsibilities:
- Subject matter expert on process improvement methodologies and tools, promoting a culture of continuous learning and improvement throughout the enterprise.
- Assist with data analysis, benchmarking, analyzing business and clinical processes using data, interviewing, and observation to document workflows.
- Identify opportunities for optimizing workflows, enhancing efficiency, implementing safe and appropriate simplification strategies, reducing errors, eliminating obstacles, and achieving improved outcomes.
- Facilitate and coach teams in the use of the MHS process improvement methodology (ID-PDSA) using process improvement and project management skills to drive and track progress and impacts.
- Deliver training/curriculum, and coach MHS employees on process improvement principles, tools, simple project management, data analysis and visualization, daily management, standard work, and change management.
- Plan and implement scalable strategies facility or CBU wide. Assist with enterprise-wide scalable initiatives and strategies.
Requirements:
- Active and unencumbered Registered Nurse License in Washington State or Multistate License Endorsement required.
- Bachelor’s degree in a related field preferred.
- Minimum three (3) years of experience practicing in a clinical setting.
- Minimum of two (2) years leading or coaching process improvement.
- Minimum of five (5) years of experience in clinical care, quality, performance improvement, project/program management or any combination of these areas; or minimum requirements for clinical experience and process improvement with a Bachelor’s in a healthcare-related field.
- Consideration given to internal candidates not meeting all minimum requirements.
Why MultiCare?
Rooted in the local community
Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.
Growth and education
Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
Well-being and support
Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
Living our values
Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
Belonging for all
Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
Pacific Northwest lifestyle
Work and live where natural beauty, adventure and strong community connections are part of everyday life.
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $109,262.40 - $194,251.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.Associated benefit information can be viewed here.
Skills Required
- Active and unencumbered Registered Nurse License in Washington State or Multistate License Endorsement
- Minimum three (3) years of experience practicing in a clinical setting
- Minimum of two (2) years leading or coaching process improvement
- Minimum of five (5) years experience in clinical care, quality, performance improvement, project/program management or combination
- Experience with data analysis, benchmarking, and workflow assessment
- Experience facilitating and coaching teams in process improvement methodology (ID-PDSA) and basic project management
- Strong communication, leadership, organizational skills, and ability to coach teams and handle challenging conversations
- Bachelor's degree in a related field
- Must be located in Yakima, WA or willing to relocate
What We Do
MultiCare Health System is a not-for-profit health care organization based in Tacoma, Washington, providing hospital, clinic, primary care, specialty, emergency, and urgent care services across the state.
