Join a team that shares your calling
At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
FTE: 1.0, Shift: Day, Schedule: Day
Position Summary
The Process Improvement Prog Mgr Sr leads enterprise-wide initiatives to enhance operational efficiency, quality, patient safety, and outcomes in a healthcare setting. Key responsibilities include educating, coaching, and mentoring process improvement (PI) team members in addition to all MHS employees; designing and executing scalable improvement strategies; conducting large-scale data analysis and workflow assessments; and collaborating with stakeholders to implement solutions. This role facilitates the use of process improvement methodologies and supports compliance with regulatory requirements and quality goals. Candidates must have strong critical thinking skills, extensive experience in quality, process improvement, and data analysis. Strong communication, leadership, and organizational skills are essential, along with social astuteness, the ability to coach teams, positively influence leaders, handle challenging conversations and complex problems while role modeling MHS values, and promoting best practices throughout the organization.Responsibilities:
- Senior level role encompasses the duties of the “Staff” role and in addition does the following items:
- Lead enterprise level Strategy Deployment (SD) education, facilitation and coaching.
- Lead, design and execute scalable initiatives to improve the effectiveness and service quality of the PI department.
- Perform large scale, complex data analysis, benchmarking, analyze business processes and assist with analyzing clinical processes using data, interviewing, and observation to document workflows.
- Deliver expert recommendations for optimizing workflows, enhancing efficiency, implementing safe and appropriate simplification strategies, reducing errors, eliminating obstacles, and achieving superior outcomes.
- Lead the enterprise-wide establishment and sharing of standardized processes and best practices.
- Onboard and train new PI team members in all PI services and develop PI training and curriculum.
Requirements:
- Master’s degree in a related field required.
- Relevant certification in process improvement, quality, or patient safety (e.g., IHI Basic Cert, LSSBB) required
- Minimum five (5) years of experience in a professional or technical role/function in a healthcare or related setting.
- Minimum of five (5) years leading or coaching performance improvement.
- Minimum of ten (10) years of experience in quality, process improvement, project/program management or any combination of these areas.
- Consideration given to internal candidates not meeting all minimum requirements.
Why MultiCare?
Rooted in the local community
Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.
Growth and education
Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
Well-being and support
Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
Living our values
Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
Belonging for all
Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
Pacific Northwest lifestyle
Work and live where natural beauty, adventure and strong community connections are part of everyday life.
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $108,680.00 - $156,353.60 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.Associated benefit information can be viewed here.
Skills Required
- Master's degree in a related field
- Relevant certification in process improvement, quality, or patient safety, such as IHI Basic Certification or Lean Six Sigma Black Belt
- At least five years of experience in a professional or technical healthcare or related role
- At least five years leading or coaching performance improvement
- At least ten years of experience in quality, process improvement, project management, program management, or a combination of these areas
MultiCare Health System Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MultiCare Health System and has not been reviewed or approved by MultiCare Health System.
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Healthcare Strength — Medical and pharmacy coverage is anchored to First Choice Health with integrated pharmacy and tiered networks, and eligibility begins the first of the month after hire. Using Tier 1/MultiCare providers is positioned to deliver the highest coverage levels and lower out-of-pocket costs.
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Leave & Time Off Breadth — PTO is described as generous and used for vacation, holidays, and short illness days. Company-facing descriptions present this breadth as a notable plus.
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Retirement Support — Multiple retirement programs are available (403(b), 401(a)/401(k), and a defined-benefit/cash-balance component in recent plan booklets), with the 403(b) administered by Empower since 2019. Public postings indicate broad access to employer-supported retirement savings.
MultiCare Health System Insights
What We Do
MultiCare Health System is a not-for-profit health care organization based in Tacoma, Washington, providing hospital, clinic, primary care, specialty, emergency, and urgent care services across the state.
