Job Title
Position Summary
The Commercial Process & Automation team enables a data‑driven and scalable commercial organization. As a Process Improvement Principal Specialist, you will partner across Amadeus Hospitality to design and improve commercial processes that enhance efficiency, customer experience, and employee experience.
In this role, you will primarily apply Lean principles to simplify workflows and reduce waste, complemented by Six Sigma methods when variation and quality improvement are required. You will collaborate with stakeholders across functions and seniority levels to analyze processes, design improvements, define meaningful performance metrics, and support sustainable adoption of change. This role emphasizes partnership, clarity, and practical impact across the Customer Lifecycle (CLC) and related transformation programs.
Key Responsibilities
Partner with Commercial teams to improve end‑to‑end lead‑to‑cash processes, focusing on scalability, efficiency, and experience.
Apply Lean principles (such as value stream mapping, waste reduction, and continuous improvement) to design simpler and more effective processes.
Facilitate collaborative workshops to understand current‑state processes, co‑design future‑state solutions, and support informed decision‑making.
Identify opportunities for process automation and intelligent tooling (including generative artificial intelligence, workflow automation, and process mining) aligned with business needs.
Define, monitor, and support the use of key process performance indicators (KPIs) and service‑level agreements (SLAs) to sustain improvements over time.
Required Qualifications
Experience
Extensive experience in process improvement, business transformation, or operational excellence, gained through a variety of career paths.
Experience contributing to or leading multiple improvement initiatives from problem definition through implementation and measurable outcomes.
Experience working collaboratively across functions, regions, and roles in complex or evolving environments.
Methodology & Tools
Practical experience applying Lean methodologies as a primary approach to process improvement.
Familiarity with commercial systems such as customer relationship management (CRM), configure‑price‑quote (CPQ), contracting platforms, and service management tools.
Experience using or learning process and data tools such as process mining, robotic process automation (RPA), Microsoft Power Platform (Power Apps, Power BI, Dataverse), or similar technologies.
Communication & Collaboration
Able to communicate ideas clearly in writing, conversation, and presentations, adapting style and depth for different audiences.
Builds trust‑based relationships and works effectively with others, even without formal authority.
Able to balance independent work with close collaboration and shared accountability.
Education
Bachelor’s degree or equivalent practical experience in business, engineering, information systems, or a related field.
Preferred Qualifications
Lean or Six Sigma certification (or equivalent applied experience).
Exposure to hospitality, travel technology, or commercial operations.
Familiarity with change management approaches (such as Prosci ADKAR or Kotter’s 8‑Step), gained through formal training or practical application.
What we can offer you
- 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
- 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
- 🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
- 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
- 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
- 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Be aware of recruitment scams
Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.
Skills Required
- Extensive experience in process improvement, business transformation, or operational excellence
- Experience leading multiple improvement initiatives from problem definition through implementation and measurable outcomes
- Experience working collaboratively across functions, regions, and roles in complex or evolving environments
- Practical experience applying Lean methodologies
- Familiarity with CRM, CPQ, contracting platforms, and service management tools
- Experience using or willing to learn process mining, RPA, Microsoft Power Platform (Power Apps, Power BI, Dataverse), or similar technologies
- Ability to identify opportunities for process automation and intelligent tooling, including generative AI and workflow automation
- Experience defining, monitoring, and supporting the use of KPIs and SLAs to sustain improvements
- Strong written and verbal communication, workshop facilitation, and stakeholder management skills
- Bachelor's degree or equivalent practical experience in business, engineering, information systems, or related field
- Lean or Six Sigma certification (or equivalent applied experience)
- Exposure to hospitality, travel technology, or commercial operations
- Familiarity with change management approaches (Prosci ADKAR or Kotter's 8-Step)
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways. Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
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