Process Improvement Manager

We are looking for a Process Improvement Manager to join our growing team as at the individual contributor level. 

The Business Process Improvement Team (BPI) supports belairdirect to deliver on their targets by driving change and delivering  initiatives that reduce cost, increase efficiency and improve the customer and employee experience. We work on projects that deliver yearly savings and initiatives that drive long term results.  

The successful candidate will be instrumental in identifying and delivering process improvement initiatives across the organization. This position involves working in collaboration with a diverse team of operations primes, subject matter experts and process excellence specialists. Successful candidate will also work on building strong relations with Operations teams to enhance visibility on key initiatives, ensure projects are prioritized, drive alignment and deliver on key objectives. 

Location(s): Laval, Montreal, Ottawa, Toronto, St. Johns 

What you’ll do here: 

• Identify opportunities for improvement and lead process improvement initiatives from Define to Control  

• Manage multiple projects defining the project scope and goals, selecting the appropriate methods and tools, manage the project resources and risks ensuring the project delivers the projected benefits on time and on scope 

• Recommend improvements which increase efficiency and effectiveness based on data and facts 

• Build strong cross functional relationships to help drive change 

• Develop and maintain project plans by identifying deliverables, duration and risks 

• Lead meetings and create presentations on project progress 

• Promote and apply best practices in Process improvement and change management 

• Help deliver on operational efficiency target 

• Collaborate with management teams and business partners 

What you bring to the table: 

• Bachelor’s degree in a relevant field or equivalent combination of education and experience 

• (5+ years) Experience Identifying and Implementing Continuous improvement & Lean initiatives 

• Experience driving change within a large, complex multi stakeholder business environment balancing competing objectives 

• Ability to identify opportunities, build business cases and get cross-functional alignment 

• Driven self starter with the ability to Lead, Collaborate and Influence with all levels of the organization 

• Proficiency in problem solving skills and Root cause analysis is essential 

• Excellent (pro active) communicator and strong presentation skills 

• Knowledge of and proficiency in process improvement methodologies, tools and best practices Lean Six Sigma green belt (black belt an asset) 

• A desire to tackle challenges head on keep forward momentum 

• Ability to adapt to a changing environment 

• Ability to learn quickly and think strategically to challenge the status quo 

• Critical thinking skills and the ability to draw conclusions and apply them effectively 

• Experience within Direct Distribution Operations, Processes, Tools, Sales, Customer service, Planning and/or Launch Readiness

• Experience in the Insurance industry (an asset)

• No Canadian work experience required but must have authorization to work in Canada.

• Bilingualism (English/French) - Need to interact on a regular basis with colleagues across the country.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

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