Process Improvement Manager - Strategic PMO team - Vice President

Job Description
Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components for employee experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering optimized processes and elevated employee experiences, we shape a future where innovation and excellence are at the core of every endeavor.
Job Summary
As a Process Improvement Manager (Vice President) within the Strategic Program Management team in Corporate Human Resources, you will be a key player in driving process improvements and operational efficiency of complex, highly visible initiatives with significant business impact. Your role will involve leveraging your deep understanding of process improvement principles to identify trends, generate innovative solutions, and reduce risk. You will use your advanced data analytics and storytelling skills to communicate complex ideas and influence decision-making. Your ability to influence team members will be crucial in coordinating work across different parts of the department. This role will have a wide-ranging impact on our procedures, products, and how we deliver, contributing to the overall success of our organization.
Job responsibilities

• Lead the development and implementation of process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations, and coaching to client teams as they implement recommendations.
• Utilize the tools and your storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.
• Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.
• Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.
• Lead one or more projects and/or workstreams, including serving as a mentor to team members.
• Collaborate with project team(s) to build hypothesis sets, analyses, and roadmaps for solutions.

Required qualifications, capabilities, and skills

• Demonstrated ability in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction, supported by over 7 years of proven experience.
• Advanced proficiency in data analytics, with a demonstrated ability to interpret models and make inferences from data to drive continuous improvement.
• Strong executive-level communication skills and presence.
• Proven experience in managing across diverse teams, with a focus on fostering an inclusive environment and implementing process improvements opportunities across departments
• Demonstrated ability in leading end-to-end process improvements, including strategic communications, influencing others, and mitigating stakeholder impact.

Preferred qualifications, capabilities, and skills

• Internal and/or external consulting experience.
• Project management/change management experience.
• Ability to drive innovation and apply creative solutions.
• Proficiency in systems thinking to analyze complex processes for optimization

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.