Branch and ATM Process Improvement Manager I - Hybrid / Buffalo NY or Bridgeport CT (this is not remote)
Overview:
Responsible for leading significant process improvement projects and initiatives for individual lines of business, uses tools from Six Sigma, LEAN, Project Management and Change Management to consult with the business and executive management to develop strategic recommendations and improve Bank-wide and cross business processes at an enterprise level.
Required - Six Sigma Certification
Primary Responsibilities:
- Direct development of continuous improvement initiatives, generally of less complexity, consult with, and influence internal contacts, creating value and buy-in as the lead process improvement transformation partner.
- Lead process improvement initiatives through the use of measurements, analysis and discussion of process alternatives to arrive at viable solutions and best practices.
- Prepare recommendations for presentation to senior management for the prioritization and execution of process re-engineering efforts.
- Develop project plans and/or execution framework for assigned activities.
- Identify and document opportunities for process automation (e.g. robotics); develop business case.
- Communicate project status, issues, and risks to project sponsor on a regular basis.
- Ensure sustainable measurement systems for key deliverables are in place for each project.
- Develop business case and project benefits and monitor actual results against projected benefits.
- Coordinate teams of up to 20 individuals across multiple functions and levels of the organization.
- May have coaching and mentoring responsibilities for Process Analysts or Six Sigma Green Belts.
- May support larger strategic Project/Process initiatives working under the direction of higher management.
- Drive implementation of solutions within the business where required.
- Responsible for measuring, tracking, and reporting of benefits on an ongoing basis up through one year after project completion.
- Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
This position manages and executes Process Re-engineering projects impacting individual lines of business to improve efficiency, reduce expenses and provide improved service to customers.
Supervisory/Managerial Responsibilities:
Not Applicable
Education and Experience Required:
Bachelor’s degree and a minimum of 3 years’ relevant work experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ relevant work experience
Strong verbal and written communication skills
Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide
Experience handling multiple tasks and working under time constraints in support of various assignments
Education and Experience Preferred:
Minimum of a bachelor’s degree in a technical, finance, or business discipline
Minimum of 4 years’ relevant experience
Financial services experience
Previous management experience
Certified Six Sigma Green Belt or Lean or Agile Certification
Self-motivated
Results-driven
Well organized individual
Ability to effectively manage multiple work streams
Ability to forge strong relationships with business stakeholders and colleagues
Physical Requirements:
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $71,985.72 - $119,976.20 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
LocationBuffalo, New York, United States of America
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
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What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
