Process Improvement Executive, is required to drive new initiatives to increase performance and optimize processes in Operations area (Customer Service), take collective effort with other stakeholders across departments, functions and 3rd parties in optimizing the Operations performance.
About The Job:
- Analyze existing business processes to identify improvement opportunities
- Collect, analyze, and interpret operational data to identify root causes and recommend solutions.
Lead or support continuous improvement initiatives using Lean, Six Sigma, or other improvement methodologies. - Assist and coordinate with related parties in designing an effective and efficient workflow
- Proactively monitor and report the progress of deliverables to key stakeholders to ensure the smooth running of the project.
- Perform adhoc tasks requested by the direct manager
- Monitor project implementation and measure improvement impact using KPIs
- Collaborate with Product, Data Team, and other stakeholders to implement process changes.
About You:
- Bachelor's Degree in Industrial Engineering or a related field.
- 2–3 years of experience in Process Improvement, Business Process Management, Continuous Improvement, Business Excellence, Operations Excellence, or Project Management.
- Experience in service operations, preferably in the fintech or e-commerce industry.
- Experience managing cross-functional improvement projects.
- Strong knowledge of business process analysis, process mapping (e.g., Draw.io), and workflow optimization.
- Hands-on experience in root cause analysis and continuous improvement methodologies such as Kaizen, Lean, and/or Six Sigma.
- Strong analytical skills with the ability to interpret operational data; knowledge of SQL is an advantage.
- Familiarity with automation tools is a plus.
- Excellent critical thinking skills with strong attention to detail.
- Strong verbal and written communication skills, with the ability to collaborate effectively across teams.
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Skills Required
- Bachelor's Degree in Industrial Engineering or related field
- 2-3 years experience in Process Improvement, BPM, Continuous Improvement, Business/Operations Excellence, or Project Management
- Experience in service operations
- Experience managing cross-functional improvement projects
- Business process analysis, process mapping (e.g., Draw.io), and workflow optimization
- Hands-on root cause analysis and continuous improvement methodologies (Kaizen, Lean, and/or Six Sigma)
- Strong analytical skills and ability to interpret operational data
- Knowledge of SQL
- Familiarity with automation tools
- Strong verbal and written communication and collaboration skills
- Excellent critical thinking and strong attention to detail
- Experience in fintech or e-commerce service operations
What We Do
Kredivo Group is Southeast Asia’s leading provider of digital financial services through its brands Kredivo, KrediFazz and Krom. Kredivo is the leading digital credit platform in Indonesia and Vietnam that gives customers instant credit financing for ecommerce and offline purchases, and personal loans, based on real-time decisioning. Kredivo users can buy now and pay later across the entirety of Indonesia’s retail commerce network with one of the lowest interest rates amongst digital credit providers in the country. Krom Bank Indonesia (formerly known as Bank Bisnis Internasional, IDX: BBSI) is the group’s bank entity and the operator of the Indonesian neobank Krom. Kredivo Group is backed by leading financial and strategic investors such as Mizuho Financial Group, Square Peg Capital, Jungle Ventures, Naver Corp, Mirae Asset, Telkom Indonesia and Victory Park Capital among others
