We're Hiring a Process Improvement Coordinator at True Rx Health Strategists! Improve Processes. Empower Teams. Drive Results.
Are you a collaborative problem-solver who enjoys finding better ways to work? Do you enjoy bringing people together, breaking down complex processes, and turning opportunities for improvement into meaningful results?
We're looking for a Process Improvement Coordinator to partner with leaders and teams across True Rx to identify, prioritize, and implement improvements that enhance quality, efficiency, and the customer experience. You will serve as a facilitator, coach, and trusted advisor, helping teams build continuous improvement skills and take ownership of lasting change.
Work in office: 10%; Work from home: 90%
What You'll Do:
Lead Continuous Improvement
- Identify and prioritize process improvement opportunities aligned with business goals.
- Lead cross-functional improvement projects using Lean, Six Sigma, and structured problem-solving methodologies.
- Facilitate process-mapping sessions and improvement workshops.
- Develop business cases and measure project outcomes.
Coach and Empower Teams
- Coach leaders and teams on continuous improvement principles and tools.
- Help teams successfully implement improvements and create accountability for sustaining results.
- Lead through influence, helping teams build their own continuous improvement capabilities.
Measure Results
- Track project outcomes, KPIs, and realized benefits.
- Prepare clear reports and presentations for leadership.
- Conduct post-implementation reviews and identify additional opportunities for improvement.
Collaborate Across the Organization
- Partner with departments across True Rx to improve processes and performance.
- Serve as a trusted advisor for operational excellence and continuous improvement initiatives.
- Build strong partnerships while helping teams navigate change and achieve measurable improvements.
What You'll Bring:
- Bachelor's degree or at least 3 years of related process improvement experience.
- Knowledge of process improvement strategies and methodologies.
- Strong communication and leadership skills.
- Ability to facilitate collaboration and work effectively across teams.
- Strong organizational and prioritization skills with the ability to manage multiple initiatives at once.
- Self-motivated with the ability to work effectively with limited supervision.
- Adaptability and flexibility as priorities and responsibilities evolve.
- Ability to perform effectively under pressure while maintaining professionalism and confidentiality.
True Rx Health Strategist Benefits:
- Path to Wellness: Health, Vision, & Dental Insurance, Health Savings Account, and Wellness Incentives for a balanced life.
- Financial Fitness: 401k Matching and Employer-Provided Life Insurance to secure your future.
- Work-Life Harmony: Flex Time, Hybrid/Fully Remote Work, Paid Time Off, and 8 Paid Holidays for a well-rounded lifestyle.
Our Story:
We’ve been pharmacy innovators since the Wright Brothers took flight. For more than 120 years, we have been innovating pharmacy solutions and taking care of patients. True Rx Health Strategists is led by a fourth generation of pharmacists. We are family-owned and continue to provide caring service for clients and patients. Our team of pharmacists and strategists delivers proven programs that find maximum savings and minimum disruption by creating a benefits plan that fits the unique needs of clients and patients. Learn more about us here.
Our Mission:
True Rx Health Strategists cultivates health, integrity, innovation, and care to transcend pharmacy benefit solutions for employers and patients.
Learn more about our remarkable team members.
Our Promise:
As a pharmacist-led company, True Rx Health Strategists has an oath to treat members as patients. With our experience as health care providers, we protect companies against waste in health care spending and work hard to improve the health of employees every day. We get to improve lives by treating employees as our patients. Here are a few words from one of those lives.
True Rx Health Strategists hires equally for culture fit and technical skills and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility, and being around other rock star team members.
True Rx Health Strategists is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree or at least 3 years of related process improvement experience
- Knowledge of process improvement strategies and methodologies
- Strong communication and leadership skills
- Ability to facilitate collaboration and work effectively across teams
- Strong organizational and prioritization skills with the ability to manage multiple initiatives
- Ability to work independently with limited supervision
- Adaptability and flexibility as priorities and responsibilities evolve
- Ability to perform effectively under pressure while maintaining professionalism and confidentiality
What We Do
True Rx Health Strategists is a pharmacy benefits manager for employee benefit brokers and self-insured employers who refuse to accept the health care paradox: spending more on pharmacy benefits while employees get sicker. As Health Strategists, we deliver transparent pricing and proactive, pharmacist-led solutions guided by clinical expertise, not financial incentives. Where traditional PBMs process claims, we solve health problems. Where others use call centers, we put pharmacists directly in touch with patients. Through health innovation, we address America's biggest health challenges including diabetes, obesity, and mental health. Our clinical programs deliver measurable outcomes: 93% of diabetes patients reach their A1C goals, and weight management patients average 6-15% weight loss. We deliver the True Experience through personalized support and exceptional care. Real-time answers from clinicians and account managers who know your employees. Transparent pricing with no hidden fees. A family-owned partner that answers to clients, not shareholders. Five generations of our family have been in pharmacy. We built True Rx to be the kind of partner we'd want if we were responsible for both the health and the costs of the people we serve. An Inc. 5000 Fastest-Growing Private Company, True Rx serves clients nationwide with industry-leading clinical outcomes and transparent pricing. For more information, visit truerx.com.
