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The Process Improvement Consultant is responsible for identifying and executing large-scale process improvement opportunities and initiatives, monitoring projects and participating in cross-functional process improvement project teams in support of provider onboarding and experience. This position will also drive process and systemwide issue resolution. This resolution work includes serving as the team's representative and partnering with other leaders in the enterprise to ensure success. This position will also participate in cross-divisional and departmental initiatives and act as a trainer to the functional teams.
Responsibilities- Leads or participates in large-scale business process improvement initiatives resulting in significant improvements in customer satisfaction, increased revenue and decreased operations costs.
- Collaborates with project stakeholders to identify resources, mitigate risks, resolve issues and provide key performance indicators and updates to project status.
- Analyzes and identifies opportunities for business or system process improvements and develops initiatives to address identified opportunities.
- Manages communication, collaboration and co-operation amongst cross-divisional stakeholders including Senior Executive leaders.
- Provides training and guidance to functional areas to assist with the implementation and maintenance of process improvement initiatives.
- Responsible for building and maintaining a strong knowledge base in assigned areas of expertise.
- Lends technical and functional systems-specific knowledge throughout the end to end process.
- Participates in cross-functional meetings to update stakeholders on pertinent issue resolutions, process changes, and system enhancements.
- 2 or more years of experience in process improvement initiatives w/ bachelor’s degree.
- Preference for candidates with experience in PEGA and project / product management.
- Strong analytical skills and can perform extensive data and root cause analysis.
- Subject matter expertise in one or more aspects of Contract Configuration (e.g. Contracts, Implementation, Group, Benefits, Enrollment, Billing, Provider and related set-up and configuration).
- Experience assessing future business needs and feasibility requests related to aspects of Contract Configuration.
- Ability to develop, implement, and maintain analytical tools and models.
- High level of knowledge of contract/policy processing concepts, policies, guidelines and systems.
- Aptitude to learn and develop proficiencies with new concepts, legal requirements, processes and technology.
- Ability to effectively adapt to change and is comfortable handling risk and uncertainty.
- High level understanding of process flows and can identify roadblocks and devise solutions to improve processes.
- PC literacy; MSOffice skills (Outlook, Word, Excel, PowerPoint, MS Teams) with strong Word skills; Smartsheet certification preferred;
- Strong written and verbal communication skills; ability to present written information and findings; ability to communicate concepts; ability to make executive-level presentations.
- Strong interpersonal skills; ability to interact well with co-workers and outside contacts; work independently and/or as part of the team.
Licenses
• Six Sigma Green Belt Certification. Pref'
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $80,500 - $174,300 Nationally
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Skills Required
- 2 or more years of experience in process improvement initiatives with a bachelor's degree
- Experience with PEGA
- Experience in project or product management
- Strong analytical skills and ability to perform extensive data and root cause analysis
- Subject matter expertise in one or more aspects of Contract Configuration (Contracts, Implementation, Group, Benefits, Enrollment, Billing, Provider setup/configuration)
- Experience assessing future business needs and feasibility related to Contract Configuration
- Ability to develop, implement, and maintain analytical tools and models
- High level knowledge of contract/policy processing concepts, policies, guidelines and systems
- Aptitude to learn and develop proficiencies with new concepts, legal requirements, processes and technology
- Ability to effectively adapt to change and handle risk and uncertainty
- High level understanding of process flows and ability to identify roadblocks and devise solutions
- PC literacy; MS Office skills (Outlook, Word, Excel, PowerPoint, MS Teams) with strong Word skills
- Smartsheet certification
- Strong written and verbal communication skills; ability to present findings and make executive-level presentations
- Strong interpersonal skills; ability to interact with co-workers and outside contacts; work independently or as part of a team
- Six Sigma Green Belt Certification
Delta Dental Insurance Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.
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Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
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Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
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Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.
Delta Dental Insurance Company Insights
What We Do
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
