Process Improvement Client Solutions Architect Associate

Job Description
Unleash your knack for creating tailored client solutions and join a collaborative effort where your insights help craft unmatched offerings and shape impactful outcomes.
In Identity and Access Management you are a foundational member of a team responsible for uplifting process efficiency across our products, while ensuring that we remain able to demonstrate the effectiveness of our controls.
As a Client Solutions Architect Associate in Identity and Access Management , you work closely with our Product, Sales, and Technology teams to support the sales process and contribute to the architecture of comprehensive product solutions for clients with complex challenges.
Job responsibilities

• Supports the team in configuring and modifying the firm's existing products and solutions, often in partnership with Technology, to fit complex client use cases
• Collects client feedback and implementation data to inform future development requirements
• Ensures market and technical insights are shared across teams to ensure alignment with client solution strategies and objectives
• Aggregates and analyzes relevant client and market data to support the Solutions team in delivering impactful solutions
• Assists in analyzing and documenting current business processes to identify areas for improvement
• Collaborates with Process Improvement Managers and stakeholders to gather and analyze data related to process performance
• Supports the development and implementation of process improvement initiatives
• Utilizes coding skills to build and implement simple automation solutions and tools to streamline processes
• Assists in creating process maps, flowcharts, and other documentation to visualize process improvements
• Participates in process improvement workshops and meetings to contribute ideas and solutions
• Monitors and reports on the progress of process improvement projects

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise within a broad set of related products
• Developing technical knowledge of the cluster of products
• Experience in computer science, engineering, or a related field
• Demonstrated prior experience working in a highly matrixed and complex organization
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Foundational understanding of process analysis and improvement methodologies (e.g., Lean, Six Sigma)
• Some experience with coding languages such as Python, JavaScript, or similar
• Familiarity with process mapping tools and software (e.g., Visio, Lucidchart, UML, ARIS, Signavio, iGRAFX)
• Proven analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment; e agerness to learn and develop new skills
• Detail-oriented with strong organizational skills

Preferred qualifications, capabilities, and skills

• Experience with process automation tools (e.g., BPMN, RPA, Workflow Automation)
• Knowledge of data analysis tools and techniques
• Previous work experience in process improvement or a related field

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.