Process Improvement Associate I

Job Description

• Conducting deep-dive, current state assessments of business processes
• Investigating and determining root cause through qualitative means (interviews, voice of employee, customer feedback) and quantitative skills (data analysis, operational KPIs)
• Applying a range of analytical tools in order to motivate data-driven process management
• Supporting the design of business processes and building system requirements which enable frictionless flow of work
• Working across functional groups to motivate improvements in the end-to-end process
• Interacting with key stakeholders such as Finance, Risk & Controls, Workforce Planning, etc.
• Supporting teams of internal Analysts to ensure quality and timeliness of deliverable as well as benchmarking and staying current on industry and competitor trends

• Bachelor's degree and 2 plus years of relevant experience
• Demonstrated experience in program deployment, project management, process improvement
• Proven flexibility in working with all levels of an organization from Executives to Front-Line
• Motivated self-learner comfortable with task ambiguity and thought leadership
• Work with data sets in order to provide insight and direction
• Adept in MS Office, specifically Excel
• Honed organizational skills in order to manage competing priorities and deadlines

• Financial services and/or fraud experience
• Familiarity or expertise in Tableau, Alteryx

Schedule: Hybrid Monday thru Friday 8:00am to 5:00pm
This role does not offer visa sponsorship.
This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.