We have an incredible opportunity for a Process Improvement Analyst to join our Member Services team on a permanent basis, based in Darlington (hybrid working).
Who we areRailpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here
The RoleWithin this role, you will be a valued member of the Process Engineering team by playing a crucial role in analysing, documenting and improving our Member Services business processes, driving efficiency, benefits realisation and enhancing overall performance ensuring alignment with Railpen’s objectives.
This role will also look to design processes that are more effective, efficient and aligned with our Member First measures.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The PersonThe successful candidate will have previously worked within either a business analysis, business process reengineering or a process improvement role and will have significant experience in supporting delivery process and systems change with a good understanding in the Pensions sector. You will also have demonstratable experience in process mapping and modelling tools. An industry recognised qualification for example: Six Sigma and substantial knowledge of Lean Six Sigma methodologies and other process improvement frameworks is essential.
We are looking for someone who has an ability to build collaborative relationships with a variety of stakeholders across the business to identify areas for improvement, design new processes and implement solutions. You will be an excellent communicator, both verbally and written, to engage with our colleagues. You will demonstrate excellent problem-solving skills, with the ability to assess complex situations and develop practical solutions. The aptitude to challenge the status quo and promote change is fundamental to this role. You will deliver in-depth analysis of business activities, processes, and data to support successful project outcomes, ensuring business requirements are well defined and documented throughout the project lifecycle.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
What we can offer youRewarding youA competitive salary
28 days annual leave plus bank holidays
Generous annual bonus plan
We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
4x Life Assurance cover
Colleague referral scheme
Employee assistance programme
Heath cash plan
Eye care vouchers
Flu vaccination
We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
Buy and sell holidays
Give as you earn scheme
Paid volunteering days
Flexible half days leave
Electric vehicle leasing
Cycle to work scheme
Please apply for the apply button or visit Careers Page by Friday 16th January 2026
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.
Top Skills
What We Do
The Railways Pension Scheme is one of the UK’s largest and longest established pension funds. Railpen is responsible for the safekeeping and investment of around £34 billion on behalf of the scheme’s 350,000 members who are connected to the railway industry.
Railpen's purpose is to secure our members' future. To achieve this we invest the scheme’s assets to generate strong returns over the long term.
Our members and their employers trust us with this very significant responsibility. We are proud of this responsibility, take it very seriously, and are committed to, and passionate about, improving their future lives.
Generating the required returns is challenging. To be successful we must constantly strive to be considered a world-class asset owner by our stakeholders, with a proven track record of adding value for our members. This means we have to have excellent people, doing exemplary work, in every part of our business.
We use the size of our assets to invest wisely and influentially. Our convictions and a clear set of investment beliefs guide us through complex and changing markets. We’re not afraid to think innovatively or act boldly in the best interests of the members we are proud to serve
