Process Improvement Analyst

Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. 

The Business Analyst in the Sales Ops team will work to improve sales processes, ensure data integrity, and identify opportunity for tool/system automation. Outcomes, such as increasing sales process efficiencies, increase speed of quote to cash, and ensure scalability across all the entire sales process, are how to measure success. This position requires an individual with a strong background in process improvement and ability to deliver significant business results in a timely fashion while using the appropriate project management tools to plan, guide, monitor, and document project activities. Excellent analytical skills and the ability to work and contribute to a team environment are essential, as are outstanding communication and interpersonal skills. RESPONSIBILITIES, other duties may be assigned. Evaluate and refine sales processes, methodologies, and workflows to improve efficiency, productivity, and effectiveness Lead and execute on efforts to produce documentation related to processes and system information which may include: Sales stages and sales processes, sale stage acceptance criteria, Salesforce technical requirements, functional specifications, data flow diagrams, high-level test cases, requirements traceability matrices, flow charts, wireframes/mockups, user stories, and use case documentation. Implement best practices and standardized procedures to enhance sales operations and streamline sales cycles Identify bottlenecks, gaps, and inefficiencies in the sales process and develop solutions to address them To succeed in this role, the candidate will possess analytical and communication skills, the ability to deal with ambiguity in the constantly changing and fast paced environment Works across teams and organizations on a global scale to drive process improvements, implement solutions, and reduce process waste Drive and implement business transformation strategies and plans for internal clients to drive financial and operational improvements. Applies analysis of business systems and software solutions to increase the efficiency and effectiveness of work processes for both current and future business needs. Develop and strengthen cross functional partnerships in order to complete team and company objectives.

BASIC QUALIFICATIONS Minimum four years of experience in Sales Operations or Operations Analysis or Process Improvement functions Understanding of systems integrations and implementation Ability to execute on deliverables efficiently Bachelor’s degree in computer science, business analytics, information systems, or a similar technical degree. or equivalent professional experience PREFERRED QUALIFICATIONS Master’s degree in Business Administration Experience with Salesforce CRM, CPQ and Tableau Prior experience in a data center or real estate environment KNOWLEDGE, SKILLS, AND ABILITIES Excellent interpersonal skills with the ability to interface with all levels of the organization Highly analytical Self-directed and driven to accomplish goals and meet deadlines comfortably in a fast-paced environment Proven problem-solving experience Self-starter, positive, team-oriented outlook, enjoy working across functional boundaries, with a high energy level. TOTAL REWARDS This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. • This position is Bonus eligible. • This job may be eligible for equity. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals and disabilities and veterans to apply to all our job openings. We are an equal opportunity employer, and all qualified applicants will receive considerations for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

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QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.