Process Improvement Analyst - Automation

Job Description
Job Summary: We are seeking a highly skilled and motivated Process Improvement Analyst to lead Card Services and Connected Commerce automation initiatives. The ideal candidate will be responsible for identifying, designing, and implementing automation solutions that optimize business processes and improve operational control and efficiency. Our team delivers solutions involving Robotics Process Automation, SharePoint, and Alteryx. We also partner with Data and Analytics to deliver solutions leveraging AI/Large Language Models. This role requires a conceptual understanding of automation technologies and how they can be employed, strong project management skills, and the ability to collaborate effectively with cross-functional teams.
Job responsibilities
• Identify key business processes that can benefit from automation and support the prioritization of initiatives based on impact and feasibility.
• Conduct thorough analysis of existing business processes to identify inefficiencies and areas for improvement.
• Collaborate with stakeholders to gather requirements and design automation solutions that meet business needs.
• Develop detailed process maps, workflows, and documentation to support automation initiatives.
• Lead the end-to-end implementation of automation projects, from concept to deployment.
• Work closely with IT, engineering, and other relevant teams to ensure seamless integration of automation solutions.
• Oversee the development, testing, and deployment of automation tools and technologies.
• Foster a collaborative and innovative work environment that encourages knowledge sharing and continuous learning.
• Work closely with business units to ensure alignment of automation initiatives with organizational goals.
• Communicate the benefits and value of automation initiatives to stakeholders at all levels of the organization.
Required qualifications, capabilities, and skills
• Proven experience (5+ years) in process automation, business process improvement, or a related field.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience with Agile/Scrum methodologies is a plus.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.