Process Executive (Voice)

Job Description

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.

As a key member of the Revenue Cycle Management team, you will play an integral part in helping Enovis drive the medical technology industry forward by transforming patient care and improving patient outcomes.

Process Executive Voice

Hyderabad, India

Revenue Cycle Management

Are you detail-oriented and results-driven? We are looking for a motivated, customer-focused individual to join our team as a  Process Executive - Voice. In this role, the Process Executive - Voice will be responsible for accounts receivable (AR) follow-up and denial resolution through effective communication with U.S. insurance companies and payers.

The position requires strong communication skills, analytical abilities, and knowledge of revenue cycle management (RCM) to resolve claim issues, reduce outstanding AR, and improve cash flow.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing

innovations possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.

• Customer Interaction
  Answer calls, emails, and chats professionally.
  Provide product/service information and resolve queries.
  Handle complaints and escalate unresolved issues to specialized departments, order entry, cash posting, etc.
• Perform end-to-end AR follow-up with insurance companies via outbound calls to resolve pending/unpaid claims.
• Analyze claims to identify reasons for rejections/denials and ensure timely resolution.
• Initiate appeals or escalate unresolved claims to the appropriate department.
• Document all call outcomes and actions taken in the billing system with accuracy.
• Achieve and exceed SLA/KPI metrics such as productivity, call quality, resolution rate, and turnaround time.
• Handle complex claim escalations and ensure effective closure.
• Collaborate with Data, Quality, and Client Teams to ensure smooth claim resolution.
• Ensure strict adherence to HIPAA compliance and data confidentiality guidelines.

• Strong knowledge of US Healthcare RCM, especially AR follow-up, denial management, and payer guidelines.
• Excellent verbal communication skills with neutral accent and active listening.
• Ability to handle difficult conversations and negotiate effectively with payers.
• Proficiency in working with practice management systems, payer portals, and MS Office tools.
• Strong problem-solving and analytical ability.

• Attention to detail and ability to multitask while working with multiple systems.
• Flexibility to work in night shifts/US time zones.
• Ability to work 5 days a week in Hyderabad office

• Graduate in any stream (BA/BCOM preferred).
• 0-1 years of experience in US Healthcare RCM Voice / Customer Service (AR calling, patient billing, or claim resolution).

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate

measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.

“Creating better together”. It’s the Enovis purpose, and it’s what drives us and empowers us every day on a global scale. We know that the power to create better – for our customers, our team members, and our shareholders – begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

Our Enovis Purpose, Values and Behaviors on Vimeo

• Medical, Life, and Accidental Insurance
• Leaves and Holidays